I have this installed as a template and really like the way it will work
for people outside of the company…
But, there is something that I’m not sure how to do. If the user is a
first time user, and submits a ticket via email, a password will be
generated for them, even if they are in Active Directory. Is there a
check that can be done in the template to check if the user is an LDAP
user and not generate a password for them? I want my local users to be
AD, and remote users to have a password in RT3.
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