Autogenerate report

RT Users
1

Is there a way to have a report run with certain criteria at a specific time
every day, or week? I would like to be able to have a report run for a
manager listing all outstanding tickets everyday, or at least once a week.
Anyone know if this is possible?

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2

There is a package called rt-crontool and rt-count you can get from: RT3 Scripts - School of Computing - University of Kent

This you can set these tools to run once a week and will give you number of tickets opened and closed. I have not used it yet I am getting ready to install it this week, but it seems very useful. There is also at least one more statistics package on the wiki I think.

Hope that helps,

Dave Kettmann
NetLogic
314-266-4000

3

I use rt-remind.pm to email a list of open tickets to their owners.

# RT report 0 5 * * 1-5 rt_admin /usr/local/rt3/local/bin/rt-remind.pm -A

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Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jared Hanks
Sent: Wednesday, June 08, 2005 12:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Autogenerate report

Is there a way to have a report run with certain criteria at a specific time
every day, or week? I would like to be able to have a report run for a
manager listing all outstanding tickets everyday, or at least once a week.
Anyone know if this is possible?

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