Autocreated users stripping rt@ from email addresses

I am using 3.0.7_01. When a user who has rt@ in their email address,
submits a ticket, rt does it’s thing - it autocreates the user. only in
this case, say sbart@whatever.com, rt strips the rt@ from the email address.
this users email address would then be sbawhatever.com. which breaks a
million things. any one know where i can start looking to fix this? many
thanks in advance.

This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.

Coleman, Rebecca wrote:

I am using 3.0.7_01. When a user who has rt@ in their email address,
submits a ticket, rt does it’s thing - it autocreates the user. only in
this case, say sbart@whatever.com, rt strips the rt@ from the email address.
this users email address would then be sbawhatever.com. which breaks a

Do you happen to have $CanonicalizeEmailAddressMatch set to somethinh
like “rt@” ?
�|� Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.