Hello,
We have a support web form that send e-mails. These e-mails come always with the same ‘generic’ sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support requests with RT.
Would it be possible to check/autocreate user according to some text of the body of the e-mail instead of the sender e-mail address ?
RT is such a ‘beast’, I don’t know where to start from. Any hint about where the ‘magic’ of user autocreation takes place ?
Regards.
Stephane
Hello,
We have a support web form that send e-mails. These e-mails come always with the same ‘generic’ sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support requests with RT.
Would it be possible to check/autocreate user according to some text of the body of the e-mail instead of the sender e-mail address ?
RT is such a ‘beast’, I don’t know where to start from. Any hint about where the ‘magic’ of user autocreation takes place ?
You can use RT-Extension-ExtractCustomFieldValues to match the real
email address and then load the user and make them the requestor of
the ticket.
-kevin