I have 4.0.2 set up to autocreate privileged users authenticated through
LDAP.
I’m pretty sure I had 3.8.10 set up to autocreate unprivileged users who
did not authenticate through LDAP. I can’t figure out how to do this in
4.0.2.
In other words, the functionality I need is:
A user tries to log on, RT authenticates him through LDAP, and the user is
created as privileged. This works.
An unknown user sends email in to the system, either in reply to an
existing ticket or to one of the queues we have set up for external
interaction. The system should accept the email and autocreate the user
as unprivileged. This gets rejected with
“RT could not load a valid user, and RT’s configuration does not allow for
the creation of a new user for this email [email follows]”
How do I do this? I can’t find a setting for this.
Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something else will take its place. If
I quit, however, it lasts forever.
I have 4.0.2 set up to autocreate privileged users authenticated through
LDAP.
I’m pretty sure I had 3.8.10 set up to autocreate unprivileged users who
did not authenticate through LDAP. I can’t figure out how to do this in
4.0.2.
In other words, the functionality I need is:
A user tries to log on, RT authenticates him through LDAP, and the user is
created as privileged. This works.
An unknown user sends email in to the system, either in reply to an
existing ticket or to one of the queues we have set up for external
interaction. The system should accept the email and autocreate the user
as unprivileged. This gets rejected with
“RT could not load a valid user, and RT’s configuration does not allow for
the creation of a new user for this email [email follows]”
How do I do this? I can’t find a setting for this.
You might need to flip the config about AutoCreation which is part of
RT-Authen-ExternalAuth
-kevin
Yes, I simply overlooked this the other day as well. Just posted maybe two days back and then realized my overlook immediately:
Set($AutoCreateNonExternalUsers, 1);
As Kevin rightfully stated, this is part of the RT-Authen-ExternalAuth plugin. I’m using LDAP, but have some requestors that aren’t in our AD, so this fixed it for me.
Hope this helps!-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, November 16, 2011 10:55 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreate unprivileged users
On Tue, Nov 15, 2011 at 03:00:42PM -0800, Yan Seiner wrote:
I have 4.0.2 set up to autocreate privileged users authenticated
through LDAP.
I’m pretty sure I had 3.8.10 set up to autocreate unprivileged users
who did not authenticate through LDAP. I can’t figure out how to do
this in 4.0.2.
In other words, the functionality I need is:
A user tries to log on, RT authenticates him through LDAP, and the
user is created as privileged. This works.
An unknown user sends email in to the system, either in reply to an
existing ticket or to one of the queues we have set up for external
interaction. The system should accept the email and autocreate the
user as unprivileged. This gets rejected with
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email [email follows]”
How do I do this? I can’t find a setting for this.
You might need to flip the config about AutoCreation which is part of RT-Authen-ExternalAuth
-kevin