I just want to be sure that I’m doing this correctly with RT scrip. Basically, I want RT to also reply to people on the CC list of the ticket that has been created by the requestor.
Using 3.0.11 with plans to upgrade to 3.0.12 this weekend.
Notify Requestor and CC’s
Global Template: Autoreply
The above setting should add the people on the CC list and email them of the ticket number being generated right?
This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.