Is it possible to have the Ajax autocomplete of users only show
Privileged users in the autocomplete field?
Right now, if I type in “smith”, it shows all of the Smiths in RT that
we’ve ever had. I want it to just show Smiths that “…can be granted
rights”. (When a user is no longer active, we uncheck “Let this user be
granted rights”. This still allows the inactive user’s name to appear in
searches and ticket details.