Autocompletion of requestors - restrict to "active" users

RT Users
1

Is it possible to have the Ajax autocomplete of users only show
Privileged users in the autocomplete field?

Right now, if I type in “smith”, it shows all of the Smiths in RT that
we’ve ever had. I want it to just show Smiths that “…can be granted
rights”. (When a user is no longer active, we uncheck “Let this user be
granted rights”. This still allows the inactive user’s name to appear in
searches and ticket details.

Thanks,

Steve

2

Is it possible to have the Ajax autocomplete of users only show Privileged users in the
autocomplete field?

Right now, if I type in “smith”, it shows all of the Smiths in RT that we’ve ever had. I want
it to just show Smiths that “…can be granted rights”. (When a user is no longer active, we
uncheck “Let this user be granted rights”. This still allows the inactive user’s name to
appear in searches and ticket details.

That is not currently a feature of RT4 but would be straightforward to
add a user configuration option.

-kevin