Autoclose a Specific Subject String

RT Users
1

Hi all.

I would like to Autoclose a ticket matching an exact subject.
I am on RT 3.4.4
This is what I have tried. (mostly from http://www.soundwave.net/~wmono/rt/)

Description: Auto-Close
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:

if (($self->TicketObj->Subject = “My Subject” ) &&
($self->TicketObj->Sender = “apache@localhost” )) {
1;
} else {
undef;
}

Custom action preparation code: 1;
Custom action cleanup code:

$self->TicketObj->SetStatus( “resolved” );
1;

Prob Obvious but alas I am no Perl or otherwise programmer… TIA

Regards, Matt.

2

Perl problem.

$self->TicketObj->Subject = “My Subject”

should be:

$self->TicketObj->Subject eq "My Subject"On Thu, Dec 08, 2005 at 05:35:15PM +1100, Matt -|- Cheeky Nature -|- wrote:

Hi all.

I would like to Autoclose a ticket matching an exact subject.
I am on RT 3.4.4
This is what I have tried. (mostly from http://www.soundwave.net/~wmono/rt/)

Description: Auto-Close
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:

if (($self->TicketObj->Subject = “My Subject” ) &&
($self->TicketObj->Sender = “apache@localhost” )) {
1;
} else {
undef;
}

Custom action preparation code: 1;
Custom action cleanup code:

$self->TicketObj->SetStatus( “resolved” );
1;

Prob Obvious but alas I am no Perl or otherwise programmer… TIA

Regards, Matt.

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