Auto set timeworked based on started time and lastupdated time

RT Users
1

Hi all,

I want to set time worked automatic based on: (time worked = updated time -
started time). It’s can show by hours/day/week… Like Duration field of
JSGantt Charts.

Is there any way to do this.

Thanks
Nonnick

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2

Hi all,

I want to set time worked automatic based on: (time worked = updated time -
started time). It’s can show by hours/day/week… Like Duration field of
JSGantt Charts.

Is there any way to do this.

Scrips is the right way to do this, but I think it’s bad idea. TimeWorked
is for people to fill in.

With some hacking it’s possible to write reports based on LastUpdated -
Started time interval. In 4.2 this would be built in functionality.

Thanks
Nonnick

Best regards, Ruslan.

3

Thanks, Ruslan.

Can you advise me some scripts. I’m newbie in perl. :slight_smile:

All that i want is somethings to get reports based on (LastUpdated -
Started) time interval like you’ve told.
In our RT system, user never fills in time_worked field that i can use this
field to record time interval form create time to resolved time of a ticket.

Thank you so much.
Nonnick.

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4

Can someone help me this script please!

Special thanks.

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