Auto respone not working

RT Users
1

Hi,

We have 2 RT systems, they both working but when I try:

  •     adding my second RT system as a cc to my first when commenting

on a ticket,

  •      the ticket gets created on the second RT system but it does

not send an auto response to the first RT system.

However if I send from my mail account to the second RT system I do
receive a response. I have a global scrip to" on create, reply to
requestors"

Any ideas why it would do this?

Bashir

2

Ist not a good thing that it does not send an auto - response? otherwise
you’ll end in a loop of updates vs new tickets
if you want to get 2 RT to talk to each other, I would recommend you use
the REST or WebService interface

Regards;
Roy

Bashir Jahed wrote: