We have 2 RT systems, they both working but when I try:
adding my second RT system as a cc to my first when commenting
on a ticket,
the ticket gets created on the second RT system but it does
not send an auto response to the first RT system.
However if I send from my mail account to the second RT system I do
receive a response. I have a global scrip to" on create, reply to
Any ideas why it would do this?