Auto Resolve Ticket After n Days

RT Users
1

Team,

Does anyone know of a scrip that will change the status of a ticket (in
a particular state - eg pending resolve) after n many days? I’d like to
have my tickets go to a pending resolve status for 5 days and then
automatically change status to resolved.

Is that possible? Any know how?! :slight_smile:

Stevo

2

Team,

Does anyone know of a scrip that will change the status of a ticket (in
a particular state - eg pending resolve) after n many days? I’d like to
have my tickets go to a pending resolve status for 5 days and then
automatically change status to resolved.

Is that possible? Any know how?! :slight_smile:

Stevo

There would be no action to cause the ticket to resolve. You
would have to run a script out of cron to find the tickets
that need to be resolved. See rt-crontool.

-Todd