Auto repoen after E-Mail answer

Hello,

how can i disable the automatic Reopen if the Requestor answer via E-Mail
a closed (resolved) ticket ?

Thank you

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

Hello,

how can i disable the automatic Reopen if the Requestor answer via E-Mail
a closed (resolved) ticket ?

Look at Configuration->Global->Scrips

and remove the scrip “On Correspond Open Tickets”