Auto Reply

RT Users
1

Hello,

Is there a way to have the auto reply “from field” to just say:
email@domainname.com instead of " The default queue via RT
[email@domainname.com]"

Thanks

Serge

2

Is there a way to have the auto reply “from field” to just say:
email@domainname.com instead of " The default queue via RT
[email@domainname.com]"

lots of ways. I stick it in the template.

seph

3

When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply is received. ie… sent to
noc@RTsrvr.domain.com

However, when a request to open a ticket is sent to noc@domain.com and that
mail server
forwards request to noc@RTsrvr.domain.com the ticket is opened/created but
no auto-reply
is received.

Just cannot figure this one out. Any help is greatly appreciated.

View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-Reply-tp55038.html

4

When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply is received. ie… sent to
noc@RTsrvr.domain.com

However, when a request to open a ticket is sent to noc@domain.com and that
mail server
forwards request to noc@RTsrvr.domain.com the ticket is opened/created but
no auto-reply
is received.

Just cannot figure this one out. Any help is greatly appreciated.

You need to look in your RT logs (if you don’t know where they are,
start with your webserver logs) as well as your mail server logs.

More about RT’s logging:

http://bestpractical.com/docs/rt/latest/RT_Config.html#Logging

-kevin