I wonder if it is possible to send an auto-reply message for a specific queue before (and without) creating the ticket ? My purpose is simply for a client that has no more contract, but users continue to send requests. I don’t want to (re)call each one, and some of them continue to send requests even already warned…
So I’ve seen that I can customize a reply for a queue in the scrip “On Create Autoreply To Requestors”, but at this moment the ticket is already created.
Some ideas ?