Auto reply to script generated mail

RT Users
1

Greetings,

I installed rt a few weeks ago and think it rocks, one problem I seek
advice on:

I have a script on a web server that generates a mail message but is used
by people without an email address, so the sender on this message is
“nobody@mywebserver”, rt receives this message from “nobody@mywebserver”
and sends back a ticket but the mywebserver is not running sendmail so the
msg goes into the bouncy bounce.

I’d like a way to tell rt “if the mail is from nobody@mywebserver” then
don’t send back any mail notifications.

I see my options as either running sendmail on mywebserver to receive the
message from rt and dispose of it, or try to hack sendmail on the rt server
so it doesn’t send out a message if the recipient is “nobody@mywebserver”.

Is there any way to tell rt to not reply if the incoming mail was from
“nobody@mywebserver”?

Any and all advice much appreciated!
-joe

joseph.l.hill@dartmouth.edu
(603) 646-0387

2

I think you can set this in /path/to/rt2/etc/config.pm under the bit
‘IsRTAddress’. But I’m not sure, so test it a bit.

-fr.On Thu, 10 Jan 2002 12:21:40 -0500 “Joseph L. Hill” joseph.l.hill@Dartmouth.EDU wrote:

Greetings,

I installed rt a few weeks ago and think it rocks, one problem I seek
advice on:

I have a script on a web server that generates a mail message but is used
by people without an email address, so the sender on this message is
“nobody@mywebserver”, rt receives this message from “nobody@mywebserver”
and sends back a ticket but the mywebserver is not running sendmail so the
msg goes into the bouncy bounce.

I’d like a way to tell rt “if the mail is from nobody@mywebserver” then
don’t send back any mail notifications.

I see my options as either running sendmail on mywebserver to receive the
message from rt and dispose of it, or try to hack sendmail on the rt server
so it doesn’t send out a message if the recipient is “nobody@mywebserver”.

Is there any way to tell rt to not reply if the incoming mail was from
“nobody@mywebserver”?

Any and all advice much appreciated!
-joe

joseph.l.hill@dartmouth.edu
(603) 646-0387

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