I want to write a scrip which will send a template upon ticket change status
the template should be according to a transaction custom field value.
This should solve the need to re-write the same resolution answer over and
over manually, by selecting the transaction CF value. For example: “Check
Network connection” this should send the template “Check NW”.
I’ve tried to implement it but I failed to read the transaction CF value and
I am seeking for any suggestion to implement this scrip.
if any of you can share with us such written scrip it will be greatly