In the last week we upgraded our rt instance from 4.0.19 to 4.2.8
Before the upgrade we had a script that would aupo-reply to all new
tickets created by email unless they went to 2 queues in which we would
not auto-reply at all.
Since the upgrade that script is sending out a message on all ticket
correspondence regardless of weather it’s a create or not.
The condition is set to user defined and the code in custom condition is
($self->TransactionObj->Type || ‘’) eq ‘Create’
($self->TicketObj->Status || ‘’) ne ‘resolved’
($self->TicketObj->QueueObj->Name || ‘’) ne ‘SafeSentryPro’ ||
What’s wrong here or is it a different problem entirely?