Auto reply on ticket create has stopped working

RT Users
1

all

my rt.log looks like this:

[Tue Jul 5 21:39:46 2005] [info]: Ticket 15851 created in queue ‘general’ by (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
[Tue Jul 5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@.com> #15851/76366 - Scrip 4 (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
[Tue Jul 5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@.com> sent To: Cc: Bcc: adminuser@real.com,adminuser@real.com,adminuser@real.com,adminuser@real.com,adminuser@real.com,adminuser@real.com,adminuser@real.com (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)

not that the 'To" field is blank. always is.
the scrip in question is “On Create Notify Requestors, Ccs and AdminCcs
with template Autoreply”

Description:
Condition:
Custom condition:
Action:
Custom action preparation code:
Custom action cleanup code:
Stage:
Template:

  	* *

what could be going wrong?

thanks in advance

mt

2

Is th requestor address being set correctly? Are there any
watchers/admin watchers set for the queue? Can you think of what you
did to the system between when it was working and now?

Anne

Mark Taylor wrote:

3

yes. yes. and nothing.

however, today all of my users keep disappearing and re-appearing from
the web interface, even though queries within mysql can return normal
results and a ‘username IS’ query on the web interface will return
results while ‘username IS LIKE’ returns nothing.

I think the problem lies elsewhere…

thanks

mt

Anne Ramey wrote: