Mike
First thanks for your reply,
according the logs the return email address for the auto reply is present,
but is being blacklisted by the RT system.
How would that happen?
Aug 23 19:38:58 RT01NYC RT:
rt-4.0.5-1563-1377286738-56.88-3-0@example.com#012
The incoming message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/usr/local/rt/sbin/…/lib/RT/Action/SendEmail.pm:790)
Aug 23 19:38:58 RT01NYC RT: <rt-4.0.5-1563-1377286738-56.88-3-0@example.com
#012mdm100@gmail.com was blacklisted for outbound mail on this
transaction. Skipping (/usr/local/rt/sbin/…/lib/RT/Action/SendEmail.pm:823)
Aug 23 19:38:58 RT01NYC RT: <
rt-4.0.5-1563-1377286738-1718.88-4-0@example.com>#012 The incoming message
was autogenerated. Not redistributing this message to unprivileged users
based on site configuration.
(/usr/local/rt/sbin/…/lib/RT/Action/SendEmail.pm:790)
Aug 23 19:38:58 RT01NYC RT: rt-4.0.5-1563-1377286738-56.88-3-0@example.com
#88/624 - Scrip 3 On Create Autoreply To Requestors
(/usr/local/rt/sbin/…/lib/RT/Action/SendEmail.pm:301)
Aug 23 19:38:58 RT01NYC RT: rt-4.0.5-1563-1377286738-56.88-3-0@example.com
No recipients found. Not sending.
(/usr/local/rt/sbin/…/lib/RT/Interface/Email.pm:352)
Aug 23 19:38:58 RT01NYC RT: <
rt-4.0.5-1563-1377286738-1718.88-4-0@example.com> #88/624 - Scrip 4 On
Create Notify AdminCcs
(/usr/local/rt/sbin/…/lib/RT/Action/SendEmail.pm:301)
Aug 23 19:38:58 RT01NYC RT: <
rt-4.0.5-1563-1377286738-1718.88-4-0@example.com> No recipients found. Not
sending. (/usr/local/rt/sbin/…/lib/RT/Interface/Email.pm:352)
Aug 23 19:38:58 RT01NYC RT: Ticket 88 created in queue ‘Cronos’ by
mdm100@gmail.com (/usr/local/rt/sbin/…/lib/RT/Ticket.pm:688)On Thu, Aug 22, 2013 at 8:42 PM, Mike Coakley mike.coakley@gmail.comwrote:
Hi mdm100,
Just to be sure, have you checked how you are forwarding from the first
address to the other? If that isn’t keeping the original sender then that
is where you are losing the reply mail. RT replies to whatever email
address it receives. The logs and history should show you exactly where the
message is going back to (i.e. look at the outbound message in your RT
history).
If I’m off base. You will need to supply the list a lot more information.
Like: how your forwarding is setup, what mail mtas are in the chain, how
you are getting emails into RT, how that setup is configured, logs relevant
to the issue, and what a ticket history looks like for one that didn’t work
with the raw email source for the replies RT did send.
Mike
On Aug 22, 2013, 3:17 PM, mdm100 wrote:
When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply generate and received. ie… wen
sent directly to noc@RT-srvr.domain.com
However, when a request to open a ticket is sent to noc@domain.com and
then
the email is
forwarded to noc@RTsrvr.domain.com the ticket is opened/created but no
auto-reply
is generated.
Just cannot figure this one out. Any help is greatly appreciated.
–
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