Hi everyone,
I was wondering if anyone had come up with a mechanism to allow for a
user to submit an e-mail with “foo” subject line and have an RT scrip
return what the sender’s open ticket(s) are. I looked through the
archives and the wiki and found some components (like the autoreply),
but can’t find a template that would include those details. Has anyone
done something like this?
Side note - we don’t use self service at our organization
Cheers!
Helmuth Ramirez
Sr. Network Administrator
Helpdesk Anthem! http://www.youtube.com/watch?v=h9odfjQfcUk