Auto reply listing open tickets

Hi everyone,

I was wondering if anyone had come up with a mechanism to allow for a
user to submit an e-mail with “foo” subject line and have an RT scrip
return what the sender’s open ticket(s) are. I looked through the
archives and the wiki and found some components (like the autoreply),
but can’t find a template that would include those details. Has anyone
done something like this?

Side note - we don’t use self service at our organization


Helmuth Ramirez

Sr. Network Administrator

Helpdesk Anthem!