Auto reminder

hello all…i am pretty new to this…does anyone know how to make rt
AutoRemind the owner when a ticket is sittign for a long time?

I second that request. This is what we were missing
on Siebel, and would be nice to add into RT if it is
possible.— IPTunnel IPTunnel@cariaccess.com wrote:

hello all…i am pretty new to this…does anyone
know how to make rt
AutoRemind the owner when a ticket is sittign for a
long time?


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hello all…i am pretty new to this…does anyone know how to make rt
AutoRemind the owner when a ticket is sittign for a long time?

Have you seen the nag script, in the RT contrib area at
http://www.fsck.com/pub/rt/contrib/2.0/? It’s a good base from which
to build – set it up to search for what you’re interested in, and set
it to run from cron.

(darren)

There is no hell. There is only France.

There is also a script that increases the priority of a ticket the closer it
gets to its due date. You can use that to increment the tickets priority
for the person on a daily basis, I use that as it is much less intrusive
than a nagging email telling me a ticket is camped.

– Kevin