Auto-populating a custom field using a scrip

RT Developers
1

Hello,

I am using 3.6.5 with MySQL. I have a custom field called “County” that has
a list of counties in it. Based on what county is selected when the ticket
is created, I want another custom field called “Analyst” to populate with
the analyst’s name that is assigned to that county. I realize I need to
make a new scrip with “On Create” as the Condition and a “Blank” template (i
think), but am not sure what else I need. Any help would be greatly
appreciated.

Thank you!
View this message in context: http://www.nabble.com/Auto-populating-a-custom-field-using-a-scrip.-tp25997765p25997765.html

2

Hi,

This is question for rt-users@, but anyway you better start from
http://wiki.bestpractical.com/view/WriteCustomAction.On Wed, Oct 21, 2009 at 11:08 PM, jrummel jrummel@imapp.com wrote:

Hello,

I am using 3.6.5 with MySQL. I have a custom field called “County” that has
a list of counties in it. Based on what county is selected when the ticket
is created, I want another custom field called “Analyst” to populate with
the analyst’s name that is assigned to that county. I realize I need to
make a new scrip with “On Create” as the Condition and a “Blank” template (i
think), but am not sure what else I need. Any help would be greatly
appreciated.

Thank you!

View this message in context: http://www.nabble.com/Auto-populating-a-custom-field-using-a-scrip.-tp25997765p25997765.html
Sent from the Request Tracker - Dev mailing list archive at Nabble.com.

List info: The rt-devel Archives

Best regards, Ruslan.