Auto fill adminCC with an email address on ticket create

RT Users
1

Is there a way to have Auto fill adminCC with an email address on ticket
create. I basically want the same auto reply requestors setup but for
another email address. I want a carbon copy of a ticket being created
but sent out to a certain email address without always typing it in
Admincc everytime I open a ticket.

Thanks,

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

2

Is there a way to have Auto fill adminCC with an email address on ticket
create. I basically want the same auto reply requestors setup but for
another email address. I want a carbon copy of a ticket being created but
sent out to a certain email address without always typing it in Admincc
everytime I open a ticket.
I’ve no idea what your second sentence means, but is there some reason
this address isn’t simply an AdminCC on the queue?

Cambridge Energy Alliance: Save money. Save the planet.

3

Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address.

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Friday, January 22, 2010 3:10 PM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Auto fill adminCC with an email address on ticket create.

Is there a way to have Auto fill adminCC with an email address on ticket
create. I basically want the same auto reply requestors setup but for
another email address. I want a carbon copy of a ticket being created but
sent out to a certain email address without always typing it in Admincc
everytime I open a ticket.
I’ve no idea what your second sentence means, but is there some reason
this address isn’t simply an AdminCC on the queue?

Cambridge Energy Alliance: Save money. Save the planet.

4

Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address.
Which is what a Queue AdminC will do. They’ll also be copied on all
follow-up correspondence, just like a ticket AdminCC. If you only want
notification messages,
search the list archives/wiki, or pick up the book… that’s a common
request that
should be covered in each of those locales.

Cambridge Energy Alliance: Save money. Save the planet.