I was thinking about a subject of auto-escalation for a given ticket, and
essentially it seems to be its about having a scrip be called on a event
that’s determined by time. (Such as, if the ticket has been in a given
condition for X hours, move it to a given quote, or some such).
So, apparently, to implement such, there’s a need for rtd, a daemon which
would scan all queues every minute, see if a scrip condition has been met,
and execute the scrip.
I’m willing to implement it as described above, if it makes sense 
-alex
I’ve actually been looking at what it would take to build an rtcron system
for a client. I might well have something to show within a few weeks.
FWIW, the scan every ticket every minute method just won’t scale past
a few thousand tickets. But there are ways to get what we want 
-jOn Wed, May 30, 2001 at 04:06:19PM -0400, Alex Pilosov wrote:
I was thinking about a subject of auto-escalation for a given ticket, and
essentially it seems to be its about having a scrip be called on a event
that’s determined by time. (Such as, if the ticket has been in a given
condition for X hours, move it to a given quote, or some such).
So, apparently, to implement such, there’s a need for rtd, a daemon which
would scan all queues every minute, see if a scrip condition has been met,
and execute the scrip.
I’m willing to implement it as described above, if it makes sense
-alex
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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
As I sit here alone looking at green text on a laptop in a mostly bare room listening
to loud music wearing all black, I realize that that it is much less cool in real life
–Richard Tibbetts
Well, I’m not that silly.
It’d be a fancy query ran every minute. (Or a set of queries, one per
scrip). But I guess I’ll wait for you. Thanks!
Oh…and that mailgate would be awfully nice to have :P)
-alexOn Wed, 30 May 2001, Jesse wrote:
I’ve actually been looking at what it would take to build an rtcron system
for a client. I might well have something to show within a few weeks.
FWIW, the scan every ticket every minute method just won’t scale past
a few thousand tickets. But there are ways to get what we want
-j
On Wed, May 30, 2001 at 04:06:19PM -0400, Alex Pilosov wrote:
I was thinking about a subject of auto-escalation for a given ticket, and
essentially it seems to be its about having a scrip be called on a event
that’s determined by time. (Such as, if the ticket has been in a given
condition for X hours, move it to a given quote, or some such).
So, apparently, to implement such, there’s a need for rtd, a daemon which
would scan all queues every minute, see if a scrip condition has been met,
and execute the scrip.
I’m willing to implement it as described above, if it makes sense
-alex
Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel