Here’s what I’m looking to do:
I have a queue called “Data Analysis”. In this queue, there is a ticket
custom field called “Progress”.
When someone changes the “Progress” custom field on the ticket to “Request
Data”, I want a child ticket created in the “Data Acquisition” queue and the
owner set to “Sarah”.
Could someone please help me out with this? Thanks so much!
View this message in context: http://old.nabble.com/Auto-creating-a-child-ticket-based-on-a-custom-field.-tp26274430p26274430.html