Auto-create Ticket CC from Email CC

RT Users
1

On ticket creation via Email addressed to system, would like to have all
CC’s that were on original email request auto-added as CC’s on Ticket.

RT v3.6.5

Thanks, Todd

2

Todd,

If I am not mistaken, that is the default behaviour – all CC’s are
automatically added and maintained within the ticket context.

EdOn 16-Oct-07, at 1:54 PM, Sumner, Todd wrote:

On ticket creation via Email addressed to system, would like to
have all CC’s that were on original email request auto-added as
CC’s on Ticket.

RT v3.6.5

Thanks, Todd

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3

Hi there,On Tue, 16 Oct 2007, Edward Kovarski wrote:

If I am not mistaken, that is the default behaviour – all CC’s are
automatically added and maintained within the ticket context.

AFAIK, it’s not a default. It’s done if

Set($ParseNewMessageForTicketCcs , true);

is set in RT_SiteConfig.pm

HTH,

– Andreas

4

Andreas,

Thanks for pointing out the setting. I’ve grown so accustomed to
enabling many of the settings that I am starting to believe that it
is default behaviour.On 16-Oct-07, at 4:18 PM, Andreas Schamanek wrote:

Hi there,

On Tue, 16 Oct 2007, Edward Kovarski wrote:

If I am not mistaken, that is the default behaviour – all CC’s are
automatically added and maintained within the ticket context.

AFAIK, it’s not a default. It’s done if

Set($ParseNewMessageForTicketCcs , true);

is set in RT_SiteConfig.pm

HTH,

–
– Andreas

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Commercial support: sales@bestpractical.com

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5

Thank you! This is what I was looking for.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Andreas
Schamanek
Sent: Tuesday, October 16, 2007 4:19 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Auto-create Ticket CC from Email CC

Hi there,