Is there any way of automatically setting ‘Depends on’ ticket requestor on creating? By default RT sets root ticket requestor for any Linked tickets. I need to auto-change it to a current user who’s creating new dependent ticket.
I don’t actually see that in my RT, I see the default owner set to “Nobody”. Is there a chance you have a scrip running to set owner? Or are these linked tickets being created automatically from a template?
Nope, nothing got changed there. For instance I have a Ticket created by a John Smith and in case I’m creating a Depends on linked ticket a Linked Ticket creation form appears with John Smith as new dependend ticket requestor.