Hi, I am a new RT user and I have 2 tasks to do.
- A user creating a ticket, can set the time worked and the time
remaining, but not the time estimated (by default), I want to set the
time estimated = the first time remaining + the first time worked.
- When a user insert a “time worked” on a comment or reply, I want to
decrement the time remaining (time remaining = Time estimated - Total
The number 1 ocurs only on a ticket creation and number 2 every entry of
a time worked.
I never programmed in perl or sql, so I can not risk doing my first
codes in my RT-database.
Could someone help-me showing how I can do that, where can I learn, and
some samples of codes.
Do I solve this problem in command-line or in the web-interface of RT?
PS. Iï¿½m using rt 3.2 + apache1 + postgress
Thanks in advance
humberto.vcf (268 Bytes)