Auto-assign ticket owner based on From or To Headers

RT Users
1

RT Guru’s:

Is there a way to auto-assign a ticket to an owner? I already use
rt-mailgate to sort out queue’s. I would like to setup an alias
user3-queue@domain.com, where that email would automagically be
assigned to user3 in said queue.

Thanks for your help!

-Brian

2

Not exactly what you want, but similar…
I wrote a scrip which assign a ticket to the queue’s AdminCC

Condition: on create
Action: user defined
Preparation code: return 1;
Cleanup code:

if (defined($self->TicketObj->QueueObj->AdminCc->MembersObj->Next)) {
$self->TicketObj->SetOwner(
$self->TicketObj->QueueObj->AdminCc->MembersObj->Next->MemberId);
}
return 1;

Stage: Txn create
Template: global blank

Hope this helps
Dimitry-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of brianBOFH
Sent: Thursday, September 30, 2004 1:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] auto-assign ticket owner based on From or To Headers

RT Guru’s:

Is there a way to auto-assign a ticket to an owner? I already use
rt-mailgate to sort out queue’s. I would like to setup an alias
user3-queue@domain.com, where that email would automagically be
assigned to user3 in said queue.

Thanks for your help!

-Brian
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com