Auto-assign on initial reply/comment?

RT Users
1

As someone comments or replies to a ticket through the WebUI, I want them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

matthew zeier | “In mathematics you don’t understand
InteleNet Communications, Inc. | things. You just get used to them.”
(949) 784-7904 | - John von Newmann

2

As someone comments or replies to a ticket through the WebUI, I want them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

You want Bruce Campbell’s AutoTake.

It can be found, along with the readme and insert script at:

http://www.amsterdamned.org/~bc/rt/

Travis
Travis Campbell - Unix Systems Administrator = travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@mpdtxmail.amd.com
“Does anything work as expected?” Yes. An axe through the CPU.

3

The readme has:From: “Travis Campbell” travis.campbell@amd.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@fsck.com
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?

As someone comments or replies to a ticket through the WebUI, I want
them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

You want Bruce Campbell’s AutoTake.

It can be found, along with the readme and insert script at:

http://www.amsterdamned.org/~bc/rt/

Travis

Travis Campbell - Unix Systems Administrator =
travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 =
travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 =
webmaster@mpdtxmail.amd.com

  "Does anything work as expected?"  Yes.  An axe through the CPU.
4

The readme has:From: “Travis Campbell” travis.campbell@amd.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@fsck.com
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?

As someone comments or replies to a ticket through the WebUI, I want
them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

You want Bruce Campbell’s AutoTake.

It can be found, along with the readme and insert script at:

http://www.amsterdamned.org/~bc/rt/

Travis

Travis Campbell - Unix Systems Administrator =
travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 =
travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 =
webmaster@mpdtxmail.amd.com

  "Does anything work as expected?"  Yes.  An axe through the CPU.
5

Sorry - Outlook Express issues.

The readme has:

Caveats - the WebUI puts in a SetOwner, meaning that you will see a quick
series of ‘RT_System gives ticket to Joe’, then ‘Joe gives ticket to
Nobody’, with the final Owner undefined, but predominately Nobody. The
current way of fixing this would be to patch
WebRT/html/Ticket/Elements/EditPeople to default to the current user if it
is currently Nobody. Ughity.

I recall making some sort of change but is EditPeople the right place? What
are the actual changes?

Thanks.From: “Travis Campbell” travis.campbell@amd.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@fsck.com
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?

As someone comments or replies to a ticket through the WebUI, I want
them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

You want Bruce Campbell’s AutoTake.

It can be found, along with the readme and insert script at:

http://www.amsterdamned.org/~bc/rt/

Travis

Travis Campbell - Unix Systems Administrator =
travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 =
travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 =
webmaster@mpdtxmail.amd.com

  "Does anything work as expected?"  Yes.  An axe through the CPU.
6

Found it mentioned in the archives - edits to Update.html.

http://lists.fsck.com/pipermail/rt-users/2002-June/008553.htmlFrom: “matthew zeier” mrz@intelenet.net
To: “Travis Campbell” travis.campbell@amd.com
Cc: rt-users@fsck.com
Sent: Friday, August 16, 2002 4:19 PM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?

Sorry - Outlook Express issues.

The readme has:

Caveats - the WebUI puts in a SetOwner, meaning that you will see a quick
series of ‘RT_System gives ticket to Joe’, then ‘Joe gives ticket to
Nobody’, with the final Owner undefined, but predominately Nobody. The
current way of fixing this would be to patch
WebRT/html/Ticket/Elements/EditPeople to default to the current user if it
is currently Nobody. Ughity.

I recall making some sort of change but is EditPeople the right place?
What
are the actual changes?

Thanks.

----- Original Message -----
From: “Travis Campbell” travis.campbell@amd.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@fsck.com
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?

As someone comments or replies to a ticket through the WebUI, I want
them to
automatically become the owner.

I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.

Anyone have details on that?

You want Bruce Campbell’s AutoTake.

It can be found, along with the readme and insert script at:

http://www.amsterdamned.org/~bc/rt/

Travis

Travis Campbell - Unix Systems Administrator =
travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 =
travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 =
webmaster@mpdtxmail.amd.com

=

  "Does anything work as expected?"  Yes.  An axe through the CPU.

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