Sorry - Outlook Express issues.
The readme has:
Caveats - the WebUI puts in a SetOwner, meaning that you will see a quick
series of ‘RT_System gives ticket to Joe’, then ‘Joe gives ticket to
Nobody’, with the final Owner undefined, but predominately Nobody. The
current way of fixing this would be to patch
WebRT/html/Ticket/Elements/EditPeople to default to the current user if it
is currently Nobody. Ughity.
I recall making some sort of change but is EditPeople the right place? What
are the actual changes?
Thanks.From: “Travis Campbell” firstname.lastname@example.org
To: “matthew zeier” email@example.com
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?
As someone comments or replies to a ticket through the WebUI, I want
automatically become the owner.
I did this once before but in my last rt upgrade I think I overwrote
whatever mods I had to make for that and can’t find it.
Anyone have details on that?
You want Bruce Campbell’s AutoTake.
It can be found, along with the readme and insert script at:
Travis Campbell - Unix Systems Administrator =
5900 E. Ben White Blvd, Austin, TX 78741 =
TEL: (512) 602-1888 PAG: (512) 604-0341 =
"Does anything work as expected?" Yes. An axe through the CPU.