I am trying to setup RT 3.0.9.
I am not sure if it is possible. I am trying to setup the owner of a new
ticket, which comes in via email.
What I am trying to achieve is, if somebody sents an email to the RT Email
(e.g. firstname.lastname@example.org), that the System will create the ticket through
the mailgate (this part works), and then an email is sent to the Watchers of
the Queue, to tell them that a new ticket (problem) came in. This way we do
not have to login into the system every 10-30 minutes to see if a new
problem came in.
By default, the requestor of the ticket gets an email, I also want the email
to be sent to the watchers.
And then I saw it was possible in RT 2, the AutoAssign. When a new ticket
comes in via email, the system runs a Scrip to set the owner of the ticket
to the main Watcher of the Queue. Is this possible?
Co/op Optical Vision Designs
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