Auto AdminCc mail notification


#1

I have made a scrip which adds an AdminCc based on from email of the ticket. All works fine except the newly added AdminCc does not get the first notification message. All other Queue watchers get it but not the newly added.

Is there a way to “reload” watchers in a transaction obj ?


#2

Try putting your scrip to the Batch stage instead of Transaction one. That will cause to run the scrip after all transactions have been processed. More info here and here.


#3

I have managed to put the script in the Custom condition: section and all is fine now :slight_smile: