I have a custom field (Select 1 value type)which containts a list of
full names in the Name Field & a numerical value in the sort field.
This custom field is applied to Tickets.
On one of my queues I have I number of custom scrip which each point to
a name in the custom field & add a corresponding email address to the Cc
filed of the ticket.
the contents of the scrip is below.
I have also tried variations of the scips on the wiki with no success,
can anyone shed some light on where I’m going wrong??
I’m running RT 3.6 on FreeBSD.
Condition: User Defined
return undef unless ($self->TransactionObj->Type eq “Create”);
return undef unless ($self->TicketObj->FirstCustomFieldValue(‘Account
my ($status, $msg) = $self->TicketObj->AddWatcher(Type => ‘Cc’, Email
=> "email@example.com" );
Custom action cleanup code:
Template: Global template: Blank
"The truth, the half-truth, and nothing like the truth." - Mark Brandon Read