I have a custom field (Select 1 value type)which containts a list of
full names in the Name Field & a numerical value in the sort field.
This custom field is applied to Tickets.
On one of my queues I have I number of custom scrip which each point to
a name in the custom field & add a corresponding email address to the Cc
filed of the ticket.
the contents of the scrip is below.
I have also tried variations of the scips on the wiki with no success,
can anyone shed some light on where I’m going wrong??
I’m running RT 3.6 on FreeBSD.
Regards
Sevan
Description: AddWatcherCompanyX
Condition: User Defined
return undef unless ($self->TransactionObj->Type eq “Create”);
return undef unless ($self->TicketObj->FirstCustomFieldValue(‘Account
Manager’) =~
/“f00x12”/i);
return 1;
my ($status, $msg) = $self->TicketObj->AddWatcher(Type => ‘Cc’, Email
=> "f00x12@domain.net" );
return 1;
return1;
Custom action cleanup code:
return 1;
Stage: TransactionCreate
Template: Global template: Blank
"The truth, the half-truth, and nothing like the truth." - Mark Brandon Read