Auto-add AdminCc to new ticket based on Custom Field or RT Group

RT Users
1

All -

Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?

It appears this might be possible using a custom scrip, but I’m not certain.
If there’s some reasonable documentation available on this, pointers are
appreciated. (I’m currently going through the RT Wiki now.)

Thanks for your assistance.

2

All -

Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?

It appears this might be possible using a custom scrip, but I’m not certain.

Sure it is.

If there’s some reasonable documentation available on this, pointers are
appreciated. (I’m currently going through the RT Wiki now.)

Look at “Contributions” on http://wiki.bestpractical.com/, there is a
lot of scrip examples. Don’t know if there is exactly what you want, but
mixing the different examples should be enough.