I have been setting up RT 3.8.1 on RHEL5 with v0.06_02 this is working
fine for privileged user login. However I get no log entries for it even
being tried when a user tries to login to SelfService. I’m hoping I’ve
just missed some easy config setting for this.
Thanks all and mucho thanks to Mike P for this great module.
[root@tickets-dev ~]# cat /opt/rt3/etc/RT_SiteConfig.pm
Set($rtname, ‘GGU-Tickets-DEV’);
Set($Organization, ‘ggu.edu’);
Set($WebPort, 443);
Set($WebDomain, ‘tickets-dev.ggu.edu’ );
#Set($WebBaseURL , “https://tickets-dev.ggu.edu:443”);
#Set($WebPath , “”);
#Set($WebURL , $WebBaseURL . $WebPath . “/”);
#Set($WebImagesURL , $WebPath . “/NoAuth/images/”);
Set($DatabaseUser , “root”);
Set($DatabasePassword , “****”);
Set($OwnerEmail, “rt-admin[AT]ggu.edu”);
Default From Addess, over ridden by Queue settings
Set($CorrespondAddress , ‘support[AT]tickets-dev.ggu.edu’);
Set($CommentAddress , ‘support-comment[AT]tickets-dev.ggu.edu’);
Set($Timezone , ‘US/Pacific’); # obviously choose what suits you
THE DATABASE:
Set($DatabaseType, ‘mysql’); # e.g. Pg or mysql
Set($DatabaseName , ‘rtdb’);
Logging
Set($LogToSyslog, ‘’);
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed, “rt.log”);
Other config items
Set($UseFriendlyToLine , 1);
Set($AutoLogoff, 480); # 8 Hours
Set(@Active_MakeClicky, qw(httpurl_overwrite)); # Create short clikable
links
Set($MaxInlineBody, 13456);
Set($StandaloneMinServers, 1);
Set($StandaloneMaxServers, 5);
Set($StandaloneMinSpareServers, 0);
Set($StandaloneMaxSpareServers, 2);
Set($StrictLinkACL, 0); # Allow user to link any two tickets if they can
modify one
Set($PreferRichText, 1);
Help ExternalAuth keep users logged in as mysql session seem to have
an issue Oct 2008
Set($WebSessionClass , ‘Apache::Session::File’);
GGU ExtrnalAuth
Set($ExternalAuthPriority, [ ‘server1’,
‘server2’
]
);
Set($ExternalInfoPriority, [ ‘server1’,
‘server2’
]
);
Set($ExternalServiceUsesSSLorTLS, 1);
Set($AutoCreateNonExternalUsers, 1);
Set($ExternalSettings, {
# GGU Novell eDir
‘server1’ => {
‘type’ => ‘ldap’,
‘auth’ => 1,
‘info’ => 1,
‘server’ => ‘server1’,
‘user’ =>
‘cn=access,o=ggu’,
‘pass’ => ‘****’,
‘base’ => ‘o=ggu’,
‘filter’ =>
‘(objectClass=Person)’,
‘d_filter’ => ‘’,
‘tls’ => 1,
‘net_ldap_args’ => [ version
=> 3 ],
‘group’ => ‘’,
‘group_attr’ => ‘’,
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely
identify a user
‘attr_match_list’ => [ ‘Name’,
‘EmailAddress’
],
# The mapping of RT attributes on to LDAP
attributes
‘attr_map’ => { ‘Name’ =>
‘cn’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘ou’,
‘RealName’ => ‘fullName’,
‘ExternalAuthId’ => ‘cn’,
‘Gecos’
=> ‘cn’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘’,
‘City’ => ‘’,
‘State’
=> ‘’,
‘Zip’ => ‘’,
‘Country’
=> ‘’
}
},
# GGU Novell eDir
‘server2’ => {
‘type’ => ‘ldap’,
‘auth’ => 1,
‘info’ => 1,
‘server’ => ‘server2’,
‘user’ =>
‘cn=access,o=ggu’,
‘pass’ => ‘****’,
‘base’ => ‘o=ggu’,
‘filter’ =>
‘(objectClass=Person)’,
‘d_filter’ => ‘’,
‘tls’ => 1,
‘net_ldap_args’ => [ version
=> 3 ],
‘group’ => ‘’,
‘group_attr’ => ‘’,
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely
identify a user
‘attr_match_list’ => [ ‘Name’,
‘EmailAddress’
],
# The mapping of RT attributes on to LDAP
attributes
‘attr_map’ => { ‘Name’ =>
‘cn’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘ou’,
‘RealName’ => ‘fullName’,
‘ExternalAuthId’ => ‘cn’,
‘Gecos’
=> ‘cn’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘’,
‘City’ => ‘’,
‘State’
=> ‘’,
‘Zip’ => ‘’,
‘Country’
=> ‘’
}
}
}
);
1;