August Release of the Statistics Package for RT3

RT Developers
1

Hello List(s),
I have released a new version of the Statistics Package, available at
the link quoted in my sig below.

Changes:
-Incorporation of Autrijus Tang’s patch. Unfortunately, I don’t work
with versioning yet, and thus some of the patch’s content may be
missing from the current release.

  • A first step to documentation - a very basic README

  • A new Statistics Page, requested by Paul Wagland, showing open and
    stalled tickets in queues (Only at the current time, not over a given
    time frame).

Enjoy!

Regards,
Harald
The Statistics Package for RT 3 is available at
http://www.tzi.de/~hollow/Statistics3.tgz

2

-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Thursday, August 21, 2003 7:50 AM

Forgive me if this has been asked before, the usual disclaimers apply:
-o- I’ve checked the archives
-o- I’ve checked the documentation
-o- I’ve checked RTFM

I’m still having the same problem mentioned by others regarding the
issue with the graphs being mangled (possibly by Mason?).

I’ve attempted the change from format=> ‘png’ to format=> ‘jpg’, and I
cannot see either one.

Even though I’m 90% sure this is a server-side issue, I’ve looked at the
site with RedHat Mozilla, Safari, Opera, Mac IE5.2 and IE6, to no avail.

Could this be a FastCGI problem? Are you developing on a mod_perl box? I
had many problems with RH9 perl, and ended up moving to Debian, where I
also had issues with mod_perl as a DSO, and I was hesitant to spend much
more time recompiling apache - I’m not terribly proficient at that part
of OpenSource yet. So… I went the FastCGI way, since it was all about
config files.

HOWEVER, your stats package would be enough to move me, possibly, in the
direction of recompiling apache with mod_perl, et. al., and the extra
work.

Thank you for your attention.

Richard

3

-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Thursday, August 21, 2003 7:50 AM

Forgive me if this has been asked before, the usual disclaimers apply:
-o- I’ve checked the archives
-o- I’ve checked the documentation
-o- I’ve checked RTFM

I’m still having the same problem mentioned by others regarding the
issue with the graphs being mangled (possibly by Mason?).

I’ve attempted the change from format=> ‘png’ to format=> ‘jpg’, and I
cannot see either one.

There was an error in the old version in the way I generated the
content header, which broke display for some people out there.
Yesterday’s version should have that fixed thanks to Autrijus Tang. Did
You try that?

Even though I’m 90% sure this is a server-side issue, I’ve looked at
the
site with RedHat Mozilla, Safari, Opera, Mac IE5.2 and IE6, to no
avail.

I am testing this successfully with Safari on OS X, and I guess that
any problems are browser independent, in other words: It’s possibly my
fault.

Could this be a FastCGI problem?

Definitely not. We had moved from mod_perl to fastcgi when I was
basically rebuilding all the necessary parts for RT3 from scratch on
our RH9 box.

Are you developing on a mod_perl box? I
had many problems with RH9 perl, and ended up moving to Debian, where I
also had issues with mod_perl as a DSO, and I was hesitant to spend
much
more time recompiling apache - I’m not terribly proficient at that part
of OpenSource yet. So… I went the FastCGI way, since it was all about
config files.

I am still developing on the machine mentioned above, which will be
upgraded to debian soonish.

HOWEVER, your stats package would be enough to move me, possibly, in
the
direction of recompiling apache with mod_perl, et. al., and the extra
work.

Which version of libgd is installed? Does it fit Your GD::Graph module?

Thank you for your attention.

I am sorry that I am not of more help, but this is ‘my first’
publically available piece of work, originally by Simon Cozens, and I
am still new to alot of this kind of business.

Regards,
Harald Wagener

4

-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Friday, August 22, 2003 12:43 AM

There was an error in the old version in the way I generated the
content header, which broke display for some people out there.
Yesterday’s version should have that fixed thanks to Autrijus
Tang. Did
You try that?

I thought I was running the most recent version - the one you posted
yesterday. I went as far as rm -fr the previous /share/html/Statistics
directory before I copied the contents of the tarball in.

I am testing this successfully with Safari on OS X, and I guess that
any problems are browser independent, in other words: It’s
possibly my fault.

So it’s definitely server side - which usually means it’s a
configuration issue.

Definitely not. We had moved from mod_perl to fastcgi when I was
basically rebuilding all the necessary parts for RT3 from scratch on
our RH9 box.

Okay, so scratch the FastCGI theory.

Which version of libgd is installed? Does it fit Your
GD::Graph module?

From /usr/lib:

lrwxrwxrwx 1 root root 16 Aug 21 22:08
/usr/lib/libgd-gif.so.1 → libgd-gif.so.1.3
-rw-r–r-- 1 root root 146416 Jul 9 04:30
/usr/lib/libgd-gif.so.1.3
lrwxrwxrwx 1 root root 14 Aug 21 22:08
/usr/lib/libgd.so.1 → libgd.so.1.8.4
-rw-r–r-- 1 root root 180592 May 16 08:35
/usr/lib/libgd.so.1.8.4
lrwxrwxrwx 1 root root 15 Aug 18 17:37
/usr/lib/libgd.so.2 → libgd.so.2.0.12
-rw-r–r-- 1 root root 203856 May 16 09:42
/usr/lib/libgd.so.2.0.12

I am sorry that I am not of more help, but this is ‘my first’
publically available piece of work, originally by Simon Cozens, and I
am still new to alot of this kind of business.

You definitely don’t have to apologize… your response was helpful &
respectful to me, a newb who may be dorking up his side of things, and
wanting your help to fix it. :slight_smile:

-Richard

5

Since I’m having similiar problems, I’ll chime in too.

Running Redhat 8.0, libgd 2.0.15 with jpeg and png support. RT3.0.5pre1.
mod_perl, apache 1.3.x, GD-2.07, GDGraph-1.43, GDTextUtil-0.86.

I don’t know GD at all - is there a sample, test script I can run that would
simulate what Elements/Chart is doing from the command line?

I am testing this successfully with Safari on OS X, and I guess that
any problems are browser independent, in other words: It’s possibly my
fault.

I tested with safari and no graphs. Same with IE6 and NS7.01.

I’m also having the problem of not seeing the Statistics link on the main
menu. Which file “includes” this into the menu? Perhaps I’m running into a
permissions problem somewhere (that’s not being logged).

6

-----Original Message-----
From: matthew zeier [mailto:mrz@intelenet.net]
Sent: Friday, August 22, 2003 10:20 AM

I’m also having the problem of not seeing the Statistics link
on the main menu. Which file “includes” this into the menu?
Perhaps I’m running into a permissions problem somewhere
(that’s not being logged).

The original package included an /Elements/Tabs component, which the new
one does not. I started with the version that included it, and perhaps
that’s why I see the link?

I don’t know enough about RT or HTML::Mason to be able to track this
down… though I am learning!

7

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html folder

Then after untar I called the http://host.domain/Statistics/index.html and I
don’t see anything except the empty page with Statics as the Elements header and
the left column of the default RT3’s webpage. Here is the source code of the
page that I am looking at

RT Statistics Statistics

    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
    </td>
    <td class="darkblueright">
    <form action="/index.html">
  
    </td>
  </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

8

We get the same thing on 2 different servers running rt 3.0.4 and 3.0.5,
I have an earlier post in here, but received no response back yet

MichaelFrom: Asif Iqbal [mailto:iqbala@qwestip.net]
Posted At: Thursday, August 28, 2003 3:41 PM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: [rt-devel] Statistics web page is EMPTY

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I
downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html
folder

Then after untar I called the http://host.domain/Statistics/index.html
and I
don’t see anything except the empty page with Statics as the Elements
header and
the left column of the default RT3’s webpage. Here is the source code of
the
page that I am looking at

RT Statistics Statistics

    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
    </td>
    <td class="darkblueright">
    <form action="/index.html">
  
    </td>
  </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

9

You have to add this
M => { title => loc(‘Statistics’),
path => 'Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

RT wrote:

10

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’

Its still Empty

in your
rt3/share/html/Elements/Tabs

RT wrote:

We get the same thing on 2 different servers running rt 3.0.4 and 3.0.5,
I have an earlier post in here, but received no response back yet

Michael

-----Original Message-----
From: Asif Iqbal [mailto:iqbala@qwestip.net]
Posted At: Thursday, August 28, 2003 3:41 PM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: [rt-devel] Statistics web page is EMPTY

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I
downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html
folder

Then after untar I called the http://host.domain/Statistics/index.html
and I
don’t see anything except the empty page with Statics as the Elements
header and
the left column of the default RT3’s webpage. Here is the source code of
the
page that I am looking at

RT Statistics Statistics <BODY BGCOLOR="#ffffff" ONLOAD=" var tmp = (document.getElementsByName('focus')); if (tmp.length > 0) tmp[tmp.length-1].focus(); "
    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
   </td>
   <td class="darkblueright">
   <form action="/index.html">
  
   </td>
 </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

11

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’

Its still Empty

Never Mind. Its working now. Thanks a lot

in your
rt3/share/html/Elements/Tabs

RT wrote:

We get the same thing on 2 different servers running rt 3.0.4 and 3.0.5,
I have an earlier post in here, but received no response back yet

Michael

-----Original Message-----
From: Asif Iqbal [mailto:iqbala@qwestip.net]
Posted At: Thursday, August 28, 2003 3:41 PM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: [rt-devel] Statistics web page is EMPTY

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I
downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html
folder

Then after untar I called the http://host.domain/Statistics/index.html
and I
don’t see anything except the empty page with Statics as the Elements
header and
the left column of the default RT3’s webpage. Here is the source code of
the
page that I am looking at

RT Statistics Statistics <BODY BGCOLOR="#ffffff" ONLOAD=" var tmp = (document.getElementsByName('focus')); if (tmp.length > 0) tmp[tmp.length-1].focus(); "
    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
   </td>
   <td class="darkblueright">
   <form action="/index.html">
  
   </td>
 </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

12

I have that page coming, what I don’t have is the graphs

Any thoughts?

MichaelFrom: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Posted At: Friday, August 29, 2003 3:09 AM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: Re: [rt-devel] Statistics web page is EMPTY

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

RT wrote:

We get the same thing on 2 different servers running rt 3.0.4 and
3.0.5,
I have an earlier post in here, but received no response back yet

Michael

-----Original Message-----
From: Asif Iqbal [mailto:iqbala@qwestip.net]
Posted At: Thursday, August 28, 2003 3:41 PM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: [rt-devel] Statistics web page is EMPTY

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I
downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html
folder

Then after untar I called the http://host.domain/Statistics/index.html
and I
don’t see anything except the empty page with Statics as the Elements
header and
the left column of the default RT3’s webpage. Here is the source code
of
the
page that I am looking at

RT Statistics Statistics <BODY BGCOLOR="#ffffff" ONLOAD=" var tmp = (document.getElementsByName('focus')); if (tmp.length > 0) tmp[tmp.length-1].focus(); "
    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
   </td>
   <td class="darkblueright">
   <form action="/index.html">
  
   </td>
 </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

13

Many have reported the same problem but as of yet there hasn’t been any
solution.From: “RT” RT@InterCept.Net
To: rt-devel@lists.fsck.com
Cc: “Ruslan U. Zakirov” cubic@acronis.ru
Sent: Friday, August 29, 2003 10:16 AM
Subject: RE: [rt-devel] Statistics web page is EMPTY

I have that page coming, what I don’t have is the graphs

Any thoughts?

Michael

From: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Posted At: Friday, August 29, 2003 3:09 AM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: Re: [rt-devel] Statistics web page is EMPTY

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

RT wrote:

We get the same thing on 2 different servers running rt 3.0.4 and
3.0.5,
I have an earlier post in here, but received no response back yet

Michael

-----Original Message-----
From: Asif Iqbal [mailto:iqbala@qwestip.net]
Posted At: Thursday, August 28, 2003 3:41 PM
Posted To: RT
Conversation: [rt-devel] Statistics web page is EMPTY
Subject: [rt-devel] Statistics web page is EMPTY

I have RT-3-0-5pre4 with Apche 1.3.27 and modperl1 on perl 5.8. I
downloaded the
Statistics.tar from contrib folder on ver 3 , to my /opt/rt3/local/html
folder

Then after untar I called the http://host.domain/Statistics/index.html
and I
don’t see anything except the empty page with Statics as the Elements
header and
the left column of the default RT3’s webpage. Here is the source code
of
the
page that I am looking at

RT Statistics Statistics <BODY BGCOLOR="#ffffff" ONLOAD=" var tmp = (document.getElementsByName('focus')); if (tmp.length > 0) tmp[tmp.length-1].focus(); "
    Skip Menu | Preferences

| Logout


Logged in as Asif
RT for Qwest Systems   BillingTurndowns DialNOC DNSAdmin iCDNProv IDB IPHandover MiscToDo Nethealth 
   </td>
   <td class="darkblueright">
   <form action="/index.html">
  
   </td>
 </span>
  • <A HREF="/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Home

  • <A HREF="/Search/Listing.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Tickets

  • <A HREF="/RTFM/index.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>RTFM

  • <A HREF="/Admin/" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Configuration

  • <A HREF="/User/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘5’>Preferences

  • <A HREF="/Approvals/" style="font-size: 16;" class="topnav"

    accesskey=‘6’>Approval
Statistics

»|« RT 3.0.5pre4 from Best Practical Solutions, LLC.

What am I doing wrong ? Please help

Thanks

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel
rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

14

I have that page coming, what I don’t have is the graphs

Right click on one of the broken links and load it in your browser.
It should display a mason error that tells you what’s up.

-jesse

Any thoughts?

Michael

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

15

Jesse Vincent wrote:

Right click on one of the broken links and load it in your browser.
It should display a mason error that tells you what’s up.

For me it causes a signal 10 and signal 11 faults on httpd when trying
to display the graphs.

Any clues there?

-Jake

Jacob S. Barrett
Chief Technology Officer
PogoZone LLC

email: jbarrett@pogozone.com
web: www.pogozone.com
voice: 360-676-8772
fax: 360-733-3941
address: 114 W. Magnolia Street Suite 417
Bellingham, Washington 98225

16

>Right click on one of the broken links and load it in >your browser. >It should display a mason error that tells you what's up.

Firebird shows:

The image ?https://helpdesk.intelenet.net/Statistics/CallsQueueDay/Elements/Chart?x_labels=Fri%2022,Mon%2025,Tue%2026,Wed%2027,Thu%2028&amp;data1=0,0,0,0,0&amp;data2=0,0,0,0,0&amp;data3=0,0,0,0,0? cannot be displayed, because it contains errors.

IE shows no error (other than a broken image) and Apache’s error log doesn’t show anything else. Unless I misunderstand where mason should log its errors, I don’t see anything.

17

Try a browser that doesn’t hide errors from you. lynx, perhaps.On Fri, Aug 29, 2003 at 02:47:43PM -0700, matthew zeier wrote:

Right click on one of the broken links and load it in >your browser. >It
should display a mason error that tells you what’s up. Firebird shows: The
image
?https://helpdesk.intelenet.net/Statistics/CallsQueueDay/Elements/Chart?x_labels=Fri%2022,Mon%2025,Tue%2026,Wed%2027,Thu%2028&data1=0,0,0,0,0&data2=0,0,0,0,0&data3=0,0,0,0,0?
cannot be displayed, because it contains errors. IE shows no error (other
than a broken image) and Apache’s error log doesn’t show anything else.
Unless I misunderstand where mason should log its errors, I don’t see
anything. _______________________________________________ rt-devel mailing
list rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

18

Try a browser that doesn’t hide errors from you. lynx, perhaps.

I see this link

[Chart?x_labels=Mon%2025,Tue%2026,Wed%2027,Thu%2028,Fri%2029&data1=12,4,8,11,0&data2=9,11,10,1,1&data3=0,0,0,0,0]

But no chart shows up

Right click on one of the broken links and load it in >your browser. >It
should display a mason error that tells you what’s up. Firebird shows: The
image
?https://helpdesk.intelenet.net/Statistics/CallsQueueDay/Elements/Chart?x_labels=Fri%2022,Mon%2025,Tue%2026,Wed%2027,Thu%2028&data1=0,0,0,0,0&data2=0,0,0,0,0&data3=0,0,0,0,0?
cannot be displayed, because it contains errors. IE shows no error (other
than a broken image) and Apache’s error log doesn’t show anything else.
Unless I misunderstand where mason should log its errors, I don’t see
anything. _______________________________________________ rt-devel mailing
list rt-devel@lists.fsck.com
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Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

19

-----Original Message-----
From: matthew zeier [mailto:mrz@intelenet.net]
Sent: Friday, August 22, 2003 10:20 AM

I’m also having the problem of not seeing the Statistics link
on the main menu. Which file “includes” this into the menu?
Perhaps I’m running into a permissions problem somewhere
(that’s not being logged).

The original package included an /Elements/Tabs component, which the
new
one does not. I started with the version that included it, and perhaps
that’s why I see the link?

Then I did not put up the correct archive. D’oh! Expect an update
today…

Regards,
Harald