I am looking for a way to record when someone views a ticket and log it
somehow. I know the url accesses are in apache logs. I am looking for
something long term that people could easily see when a ticket was
accessed, by who, and when. I was thinking about a scrip to do this to
record instances to a ticket itself. Also the RT logfile came to mind
but it is full of other messages and errors. Has anyone done something
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