I get the following error when replying to a ticket and adding a
RT: Attachment insert failed - Got a packet bigger than
JUST TO CLARIFY: this does not happen when an attachment is coming in to
RT (that works fine) this is when we reply to a ticket from within RT
and Attach a document.
So I set the following: Set($MaxInlineBody, 13456000);
And also set: Set($MaxAttachmentSize , 10000000);
And I have restarted httpd, and still the attachments are getting droped
when we reply.
The attachment we are adding is 1.5MB
Is there another config file or variable I need to change?