Attachments on RT not being sent on the email

RT Users
1

Hello

Should RT send the uploaded files (attachments) on the correspondence

email?

If yes, it's not working on our RT, how do we workaround this?

Thanks

Pablo Povarchik de Carrasquedo

Quality Colocation and Dedicated Servers services
Colocation facilities include Fremont California,
London UK and Trento Italy

±- FuturaHost.Com (AS39317) - Industrial & Business Class ISP --+
| Web Hosting - Dedicated Servers - Colocation
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2

Request Tracker Wiki - the site is down, but you
can get page from google cacheOn 5/11/06, Pablo Povarchik futurahost@futurahost.com wrote:

    Hello

    Should RT send the uploaded files (attachments) on the correspondence

email?

    If yes, it's not working on our RT, how do we workaround this?

Thanks

–
Pablo Povarchik de Carrasquedo

Quality Colocation and Dedicated Servers services
Colocation facilities include Fremont California,
London UK and Trento Italy

±- FuturaHost.Com (AS39317) - Industrial & Business Class ISP --+
| Web Hosting - Dedicated Servers - Colocation
| info@futurahost.com - http://futurahost.com/ - (+39) 0461 592710
| Get a high quality full cabinet with 5Mbps full burst included
| for only €700/month, availability also in London
±---------------------------------------------------------------+

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3

Request Tracker Wiki - the site is down, but you
can get page from google cache

Thanks. But the Correspondence template is already settled that way:

RT-Attach-Message: yes

{$Transaction->Content()}

Attachments are not being attached in the emails, still.

Any tips?

Pablo Povarchik de Carrasquedo

Quality Colocation and Dedicated Servers services
Colocation facilities include Fremont California,
London UK and Trento Italy

±- FuturaHost.Com (AS39317) - Industrial & Business Class ISP --+
| Web Hosting - Dedicated Servers - Colocation
| info@futurahost.com - http://futurahost.com/ - (+39) 0461 592710
| Get a high quality full cabinet with 5Mbps full burst included
| for only €700/month, availability also in London