Attachments not working on RT 3.8.1

RT Users
1

Hey everyone,

I recently upgraded our RT installation from 3.8 to 3.8.1. In the
process it seems that attachments have stopped working. When you click
on an attachment in the Web UI it will show the URL to the attachment
(for example: http://rt.corp.cmates.com/Ticket/Attachment/957954/719224/IMG_0014.JPG).
The ticket does show the correct size of attachment, it just simply
won’t show it.

Here is the show create table for my Attachments table:
| Attachments | CREATE TABLE Attachments (
id int(11) NOT NULL auto_increment,
TransactionId int(11) NOT NULL default ‘0’,
Parent int(11) NOT NULL default ‘0’,
MessageId varchar(160) default NULL,
Subject varchar(255) default NULL,
Filename varchar(255) default NULL,
ContentType varchar(80) default NULL,
ContentEncoding varchar(80) default NULL,
Content longtext,
Headers longtext,
Creator int(11) NOT NULL default ‘0’,
Created datetime default NULL,
PRIMARY KEY (id),
KEY Attachments2 (TransactionId),
KEY Attachments3 (Parent,TransactionId)
) ENGINE=InnoDB AUTO_INCREMENT=719222 DEFAULT CHARSET=latin1 |

When I do a SELECT * FROM Attachments WHERE id =719224;
It shows the binary blob and what not so the attachment is stored in the db.

Any idea on what the issue could be?

2

You’ve missed important upgrade step! Read UPGRADING.mysql.On Tue, Sep 2, 2008 at 10:09 PM, Yvo van Doorn yvo.vandoorn@gmail.com wrote:

Hey everyone,

I recently upgraded our RT installation from 3.8 to 3.8.1. In the
process it seems that attachments have stopped working. When you click
on an attachment in the Web UI it will show the URL to the attachment
(for example: http://rt.corp.cmates.com/Ticket/Attachment/957954/719224/IMG_0014.JPG).
The ticket does show the correct size of attachment, it just simply
won’t show it.

Here is the show create table for my Attachments table:
| Attachments | CREATE TABLE Attachments (
id int(11) NOT NULL auto_increment,
TransactionId int(11) NOT NULL default ‘0’,
Parent int(11) NOT NULL default ‘0’,
MessageId varchar(160) default NULL,
Subject varchar(255) default NULL,
Filename varchar(255) default NULL,
ContentType varchar(80) default NULL,
ContentEncoding varchar(80) default NULL,
Content longtext,
Headers longtext,
Creator int(11) NOT NULL default ‘0’,
Created datetime default NULL,
PRIMARY KEY (id),
KEY Attachments2 (TransactionId),
KEY Attachments3 (Parent,TransactionId)
) ENGINE=InnoDB AUTO_INCREMENT=719222 DEFAULT CHARSET=latin1 |

When I do a SELECT * FROM Attachments WHERE id =719224;
It shows the binary blob and what not so the attachment is stored in the db.

Any idea on what the issue could be?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.