We have the following script setup on a queue :
OnCorrespond NotifyRequestors with template Correspondence
When you reply to a ticket, and attach a file to that reply, it goes into
the case, but doesn’t go out to the requestor.
I assume this has something to do with the template I’m using. Has anyone
successfully set up anything like this ?
Cheers,
Al
mYK
September 29, 2003, 4:58pm
2
Are you using RT2? Use NotifyWithAttachments from the contrib area. I
recently ported it to RT3, but i’m having a few problems. (I posted to
this list last week)
Alan Horn wrote:
But if you at RT3 you don’t need any ports it’s hardcoded in RT. You
just have to add one line in your template header:
RT-Attach-Message: Yes
But don’t forget to leave one empty line after header.
Mike White wrote: