Attachments not sent on reply

We have the following script setup on a queue :

OnCorrespond NotifyRequestors with template Correspondence

When you reply to a ticket, and attach a file to that reply, it goes into
the case, but doesn’t go out to the requestor.

I assume this has something to do with the template I’m using. Has anyone
successfully set up anything like this ?



Are you using RT2? Use NotifyWithAttachments from the contrib area. I
recently ported it to RT3, but i’m having a few problems. (I posted to
this list last week)

Alan Horn wrote:

But if you at RT3 you don’t need any ports it’s hardcoded in RT. You
just have to add one line in your template header:
RT-Attach-Message: Yes

But don’t forget to leave one empty line after header.

Mike White wrote: