Hi There, I’m using 2.0.8 and Attachments don’t work at all.
is this a known bug?
What should I do to solve this problem?
Rodolfo Sikora - Desenvolvimento e Operação
Departamento de Operações e Tecnologia
Inova Tecnologias - http://www.inova.com.br
That’s not a terribly useful bugreport. As far as I know attachments work
just fine in 2.0.8.On Fri, Oct 26, 2001 at 05:40:37PM -0300, Rodolfo Sikora wrote:
Hi There, I’m using 2.0.8 and Attachments don’t work at all.
is this a known bug?
What should I do to solve this problem?Rodolfo Sikora - Desenvolvimento e Operação
Departamento de Operações e Tecnologia
Inova Tecnologias - http://www.inova.com.br
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On: 26 Oct 2001 17:40:37 -0300 “Rodolfo Sikora” wrote:
Hi There, I’m using 2.0.8 and Attachments don’t work at all.
is this a known bug?
What should I do to solve this problem?
There have been discussions on this list not too long ago about issues
with attachments. Search the archives for the threads.
Remember that documents are attached to tickets, and are not sent in a
correspondence, i.e. if you are replying to a requestor and attach a
file via the UI, the email to the requestor does not contain the
attachment. However, the ticket does. This can make it appear that
attachments are not working correctly.
Also, if your attachments are large (say over 1MB), and you use MySQL,
you may need to increase the MySQL variable “max_allowed_packet”. If
the size of the attachment is larger than that MySQL parameter, the
attachment will (silently) not be attached to your ticket.
–kip
On: 26 Oct 2001 18:20:54 -0300 “Rodolfo Sikora” wrote:
Hi There,
Ok, I got it.
Attachments really work, but they are not sent to requestor by email, and this is normal.
Fine, but is there a way to send them by email to requestor? (I think this is very important, bu
t I’m only one)
There’s no way to do it within RT, I don’t think. You could just do it
manually…
I’m not sure what the plan is for this type of functionality in later
versions of RT. There were some hints given by Jesse in some of those
earlier threads on how to hack this functionality into 2.0.8 if you’re
bold.
–kip
Code was recently contributed to do this. I’ll try to get it up into /contrib
this weekend.On Fri, Oct 26, 2001 at 04:34:08PM -0400, Kip Cranford wrote:
On: 26 Oct 2001 18:20:54 -0300 “Rodolfo Sikora” wrote:
Hi There,
Ok, I got it.
Attachments really work, but they are not sent to requestor by email, and this is normal.
Fine, but is there a way to send them by email to requestor? (I think this is very important, bu
t I’m only oneThere’s no way to do it within RT, I don’t think. You could just do it
manually…I’m not sure what the plan is for this type of functionality in later
versions of RT. There were some hints given by Jesse in some of those
earlier threads on how to hack this functionality into 2.0.8 if you’re
bold.–kip
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