I am running RT-5.0.7 on Debian 12 with Postgresql-15. Perl 5.32.0 is installed with prelbrew.
When I try to attach a file to a ticket on the GUI, FCGI process hangs and nginx returns 504 Gateway Time-out.
To debug, I have reduced $DatabaseQueryTimeout to 30 seconds.
Now, when I go to RT Home page, it opens fine. All other tickets would open fine, but when I try to open the same ticket to which I was attaching the file, it again times out.
Just before timing out, database shows the current query (to open the ticket) is blocked by the previous query (trying to attach the file):
postgres=# SELECT
activity.pid,
activity.usename,
activity.query,
blocking.pid AS blocking_id,
blocking.query AS blocking_query
FROM pg_stat_activity AS activity
JOIN pg_stat_activity AS blocking ON blocking.pid = ANY(pg_blocking_pids(activity.pid));
pid | blocker_id | blocker_user | blocker_start | blocker_query | trans_start | trans_query
--------+------------+--------------+----------------------------------+------------------------------------------------------------------------------------------------------------------+----------------------------------+------------------------------------------------
414512 | 411755 | rt_user | 2025-04-23 14:40:10.379305+05:30 | SELECT main.* FROM Attributes main WHERE (main.ObjectId = $1) AND (main.ObjectType = $2) ORDER BY main.id ASC | 2025-04-23 14:59:27.599437+05:30 | SELECT * FROM Tickets WHERE id = $1 FOR UPDATE
(1 row)
On terminating the blocker PID, ticket loads fine.
Now, when using rt-mailgate with fetchmail, when there is an attachment, ticket is not created but requestor and watchers received the e-mails with incrementing ticket numbers as fetchmail keeps re-trying to deliver the mail to the MDA.
The main problem is I am not able to attach a file (irrespective of the size - few kB to 5MB) to tickets at random. And not able to point out the reason for it.
I will be able to provide more debug information as required.
Below is the trace from the FCGI process:
2025-04-23_09:12:08.95581 [410787] [Wed Apr 23 09:12:08 2025] [warning]: DBD::Pg::st execute failed: ERROR: canceling statement due to statement timeout
2025-04-23_09:12:08.95589 CONTEXT: while locking tuple (0,71) in relation "tickets" at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Handle.pm line 634. (/opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/Sea
rchBuilder/Handle.pm:634)
2025-04-23_09:12:08.96263 [410787] [Wed Apr 23 09:12:08 2025] [warning]: RT::Handle=HASH(0x558b3fbe9028) couldn't execute the query 'SELECT * FROM Tickets WHERE id = ? FOR UPDATE' at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBI
x/SearchBuilder/Handle.pm line 647.
2025-04-23_09:12:08.96272 DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT * FROM Tickets WHERE id = ? FOR UPDATE", 12817) called at /opt/rt5/sbin/../lib/RT/Handle.pm line 3312
2025-04-23_09:12:08.96276 RT::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT * FROM Tickets WHERE id = ? FOR UPDATE", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Record.pm li
ne 1237
2025-04-23_09:12:08.96280 DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x558b40693d70), "SELECT * FROM Tickets WHERE id = ? FOR UPDATE", 12817) called at /opt/rt5/sbin/../lib/RT/Record.pm line 1618
2025-04-23_09:12:08.96286 RT::Record::LockForUpdate(RT::Ticket=HASH(0x558b40693d70)) called at /opt/rt5/sbin/../lib/RT/Ticket.pm line 1803
2025-04-23_09:12:08.96290 RT::Ticket::Atomic(RT::Ticket=HASH(0x558b40693d70), CODE(0x558b3f4c61b8)) called at /opt/rt5/share/html/Ticket/Display.html line 208
2025-04-23_09:12:08.96294 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.96297 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd68870), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.96301 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.96304 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 955
2025-04-23_09:12:08.96311 HTML::Mason::Request::call_next(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/rt5/share/html/Ticket/autohandler line 66
2025-04-23_09:12:08.96315 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.96317 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48328), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.96321 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.96325 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 760
2025-04-23_09:12:08.96328 RT::Interface::Web::ShowRequestedPage(HASH(0x558b40689cd0)) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 437
2025-04-23_09:12:08.96331 RT::Interface::Web::HandleRequest(HASH(0x558b40689cd0)) called at /opt/rt5/share/html/autohandler line 53
2025-04-23_09:12:08.96333 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.96336 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48a30), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1300
2025-04-23_09:12:08.96339 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.96342 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.96346 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.96349 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 433
2025-04-23_09:12:08.96352 HTML::Mason::Request::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.96355 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.96360 HTML::Mason::Request::PSGI::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Interp.pm line 342
2025-04-23_09:12:08.96363 HTML::Mason::Interp::exec(undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.96366 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.96369 HTML::Mason::PSGIHandler::invoke_mason(HTML::Mason::PSGIHandler::Streamy=HASH(0x558b3f2fe368), HASH(0x558b3fd0f488), HASH(0x558b3fd0f7d0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/
Mason/PSGIHandler/Streamy.pm line 52
2025-04-23_09:12:08.96374 HTML::Mason::PSGIHandler::Streamy::__ANON__(CODE(0x558b36e58be8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.96378 Plack::Util::__ANON__(CODE(0x558b3fd8c7e8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.96381 Plack::Util::__ANON__(CODE(0x558b40666850)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Handler/FCGI.pm line 149
2025-04-23_09:12:08.96384 Plack::Handler::FCGI::run(Plack::Handler::FCGI=HASH(0x558b3fca0af0), CODE(0x558b3f39ddf0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Loader.pm line 84
2025-04-23_09:12:08.96386 Plack::Loader::run(Plack::Loader=HASH(0x558b3f32e7f0), Plack::Handler::FCGI=HASH(0x558b3fca0af0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Runner.pm line 279
2025-04-23_09:12:08.96389 Plack::Runner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.96395 eval {...} called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.96398 RT::PlackRunner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/rt-server.fcgi line 165 (/opt/perl5/perls/perl-5.32.0/lib/5.32.0/Carp.pm:294)
2025-04-23_09:12:08.96653 [410787] [Wed Apr 23 09:12:08 2025] [warning]: DBD::Pg::st execute failed: ERROR: current transaction is aborted, commands ignored until end of transaction block at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5
.32.0/DBIx/SearchBuilder/Handle.pm line 634. (/opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Handle.pm:634)
2025-04-23_09:12:08.97036 [410787] [Wed Apr 23 09:12:08 2025] [warning]: RT::Handle=HASH(0x558b3fbe9028) couldn't execute the query 'SELECT * FROM Tickets WHERE id = ?' at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBu
ilder/Handle.pm line 647.
2025-04-23_09:12:08.97041 DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT * FROM Tickets WHERE id = ?", 12817) called at /opt/rt5/sbin/../lib/RT/Handle.pm line 3312
2025-04-23_09:12:08.97042 RT::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT * FROM Tickets WHERE id = ?", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Record.pm line 1237
2025-04-23_09:12:08.97043 DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x558b40693d70), "SELECT * FROM Tickets WHERE id = ?", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Reco
rd.pm line 1156
2025-04-23_09:12:08.97043 DBIx::SearchBuilder::Record::LoadByCols(RT::Ticket=HASH(0x558b40693d70), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Record/Cachable.pm line 117
2025-04-23_09:12:08.97045 DBIx::SearchBuilder::Record::Cachable::LoadByCols(RT::Ticket=HASH(0x558b40693d70), "id", 12817) called at /opt/rt5/sbin/../lib/RT/Record.pm line 405
2025-04-23_09:12:08.97046 RT::Record::LoadByCols(RT::Ticket=HASH(0x558b40693d70), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Record.pm line 1171
2025-04-23_09:12:08.97046 DBIx::SearchBuilder::Record::LoadById(RT::Ticket=HASH(0x558b40693d70), 12817) called at /opt/rt5/sbin/../lib/RT/Ticket.pm line 192
2025-04-23_09:12:08.97047 RT::Ticket::Load(RT::Ticket=HASH(0x558b40693d70), 12817) called at /opt/rt5/sbin/../lib/RT/Ticket.pm line 1804
2025-04-23_09:12:08.97048 RT::Ticket::Atomic(RT::Ticket=HASH(0x558b40693d70), CODE(0x558b3f4c61b8)) called at /opt/rt5/share/html/Ticket/Display.html line 208
2025-04-23_09:12:08.97048 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.97049 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd68870), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.97050 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.97051 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 955
2025-04-23_09:12:08.97052 HTML::Mason::Request::call_next(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/rt5/share/html/Ticket/autohandler line 66
2025-04-23_09:12:08.97052 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.97053 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48328), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.97053 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.97061 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 760
2025-04-23_09:12:08.97062 RT::Interface::Web::ShowRequestedPage(HASH(0x558b40689cd0)) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 437
2025-04-23_09:12:08.97066 RT::Interface::Web::HandleRequest(HASH(0x558b40689cd0)) called at /opt/rt5/share/html/autohandler line 53
2025-04-23_09:12:08.97068 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.97069 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48a30), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1300
2025-04-23_09:12:08.97070 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.97071 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.97073 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.97074 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 433
2025-04-23_09:12:08.97075 HTML::Mason::Request::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.97079 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.97080 HTML::Mason::Request::PSGI::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Interp.pm line 342
2025-04-23_09:12:08.97080 HTML::Mason::Interp::exec(undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.97081 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.97082 HTML::Mason::PSGIHandler::invoke_mason(HTML::Mason::PSGIHandler::Streamy=HASH(0x558b3f2fe368), HASH(0x558b3fd0f488), HASH(0x558b3fd0f7d0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/
Mason/PSGIHandler/Streamy.pm line 52
2025-04-23_09:12:08.97084 HTML::Mason::PSGIHandler::Streamy::__ANON__(CODE(0x558b36e58be8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.97086 Plack::Util::__ANON__(CODE(0x558b3fd8c7e8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.97087 Plack::Util::__ANON__(CODE(0x558b40666850)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Handler/FCGI.pm line 149
2025-04-23_09:12:08.97088 Plack::Handler::FCGI::run(Plack::Handler::FCGI=HASH(0x558b3fca0af0), CODE(0x558b3f39ddf0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Loader.pm line 84
2025-04-23_09:12:08.97088 Plack::Loader::run(Plack::Loader=HASH(0x558b3f32e7f0), Plack::Handler::FCGI=HASH(0x558b3fca0af0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Runner.pm line 279
2025-04-23_09:12:08.97089 Plack::Runner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.97090 eval {...} called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.97090 RT::PlackRunner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/rt-server.fcgi line 165 (/opt/perl5/perls/perl-5.32.0/lib/5.32.0/Carp.pm:294)
2025-04-23_09:12:08.97721 [410787] [Wed Apr 23 09:12:08 2025] [warning]: DBD::Pg::st execute failed: ERROR: current transaction is aborted, commands ignored until end of transaction block at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5
.32.0/DBIx/SearchBuilder/Handle.pm line 634. (/opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Handle.pm:634)
2025-04-23_09:12:08.98063 [410787] [Wed Apr 23 09:12:08 2025] [warning]: RT::Handle=HASH(0x558b3fbe9028) couldn't execute the query 'SELECT main.* FROM CustomFields main JOIN ObjectCustomFields ObjectCustomFields_1 ON ( ObjectCustomFie
lds_1.CustomField = main.id ) WHERE (ObjectCustomFields_1.ObjectId = ? OR ObjectCustomFields_1.ObjectId = ?) AND (main.Disabled = ?) AND (main.LookupType = ?) GROUP BY main.id ORDER BY MIN(ObjectCustomFields_1.SortOrder) ASC ' at /
opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder/Handle.pm line 647.
2025-04-23_09:12:08.98071 DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT main.* FROM CustomFields main JOIN ObjectCustomFields "..., 3, 0, 0, "RT::Queue-RT::Ticket") called at /opt/rt5/sbin/../li
b/RT/Handle.pm line 3312
2025-04-23_09:12:08.98075 RT::Handle::SimpleQuery(RT::Handle=HASH(0x558b3fbe9028), "SELECT main.* FROM CustomFields main JOIN ObjectCustomFields "..., 3, 0, 0, "RT::Queue-RT::Ticket") called at /opt/perl5/perls/perl-5.32.0/lib/sit
e_perl/5.32.0/DBIx/SearchBuilder.pm line 249
2025-04-23_09:12:08.98078 DBIx::SearchBuilder::_DoSearch(RT::CustomFields=HASH(0x558b40af2088)) called at /opt/rt5/sbin/../lib/RT/SearchBuilder.pm line 1098
2025-04-23_09:12:08.98082 RT::SearchBuilder::_DoSearch(RT::CustomFields=HASH(0x558b40af2088)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/DBIx/SearchBuilder.pm line 630
2025-04-23_09:12:08.98085 DBIx::SearchBuilder::Next(RT::CustomFields=HASH(0x558b40af2088)) called at /opt/rt5/share/html/Elements/ValidateCustomFields line 54
2025-04-23_09:12:08.98088 HTML::Mason::Commands::__ANON__("Object", RT::Ticket=HASH(0x558b40693d70), "CustomFields", RT::CustomFields=HASH(0x558b40af2088), "ARGSRef", HASH(0x558b3f2012c0)) called at /opt/perl5/perls/perl-5.32.0/li
b/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.98091 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fe70240), "Object", RT::Ticket=HASH(0x558b40693d70), "CustomFields", RT::CustomFields=HASH(0x558b40af2088), "ARGSRef", HASH(0x558b
3f2012c0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1298
2025-04-23_09:12:08.98094 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.98098 HTML::Mason::Request::comp(undef, undef, "Object", RT::Ticket=HASH(0x558b40693d70), "CustomFields", RT::CustomFields=HASH(0x558b40af2088), "ARGSRef", HASH(0x558b3f2012c0)) called at /opt/rt5/share/html/Ti
cket/Display.html line 164
2025-04-23_09:12:08.98101 HTML::Mason::Commands::__ANON__() called at /opt/rt5/sbin/../lib/RT/Ticket.pm line 1838
2025-04-23_09:12:08.98104 eval {...} called at /opt/rt5/sbin/../lib/RT/Ticket.pm line 1832
2025-04-23_09:12:08.98110 RT::Ticket::Atomic(RT::Ticket=HASH(0x558b40693d70), CODE(0x558b3f4c61b8)) called at /opt/rt5/share/html/Ticket/Display.html line 208
2025-04-23_09:12:08.98114 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.98117 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd68870), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.98120 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.98123 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 955
2025-04-23_09:12:08.98127 HTML::Mason::Request::call_next(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/rt5/share/html/Ticket/autohandler line 66
2025-04-23_09:12:08.98130 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.98134 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48328), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1302
2025-04-23_09:12:08.98138 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.98140 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 760
2025-04-23_09:12:08.98143 RT::Interface::Web::ShowRequestedPage(HASH(0x558b40689cd0)) called at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 437
2025-04-23_09:12:08.98146 RT::Interface::Web::HandleRequest(HASH(0x558b40689cd0)) called at /opt/rt5/share/html/autohandler line 53
2025-04-23_09:12:08.98150 HTML::Mason::Commands::__ANON__("id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Component.pm line 135
2025-04-23_09:12:08.98153 HTML::Mason::Component::run(HTML::Mason::Component::FileBased=HASH(0x558b3fd48a30), "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1300
2025-04-23_09:12:08.98159 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 1292
2025-04-23_09:12:08.98163 HTML::Mason::Request::comp(undef, undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.98166 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 481
2025-04-23_09:12:08.98169 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Request.pm line 433
2025-04-23_09:12:08.98172 HTML::Mason::Request::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.98175 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 96
2025-04-23_09:12:08.98178 HTML::Mason::Request::PSGI::exec(RT::Interface::Web::Request=HASH(0x558b3f2fdb88)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/Interp.pm line 342
2025-04-23_09:12:08.98182 HTML::Mason::Interp::exec(undef, undef, "id", 12817) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.98185 eval {...} called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/Mason/PSGIHandler.pm line 59
2025-04-23_09:12:08.98188 HTML::Mason::PSGIHandler::invoke_mason(HTML::Mason::PSGIHandler::Streamy=HASH(0x558b3f2fe368), HASH(0x558b3fd0f488), HASH(0x558b3fd0f7d0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/HTML/
Mason/PSGIHandler/Streamy.pm line 52
2025-04-23_09:12:08.98191 HTML::Mason::PSGIHandler::Streamy::__ANON__(CODE(0x558b36e58be8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.98194 Plack::Util::__ANON__(CODE(0x558b3fd8c7e8)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Util.pm line 339
2025-04-23_09:12:08.98199 Plack::Util::__ANON__(CODE(0x558b40666850)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Handler/FCGI.pm line 149
2025-04-23_09:12:08.98201 Plack::Handler::FCGI::run(Plack::Handler::FCGI=HASH(0x558b3fca0af0), CODE(0x558b3f39ddf0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Loader.pm line 84
2025-04-23_09:12:08.98204 Plack::Loader::run(Plack::Loader=HASH(0x558b3f32e7f0), Plack::Handler::FCGI=HASH(0x558b3fca0af0)) called at /opt/perl5/perls/perl-5.32.0/lib/site_perl/5.32.0/Plack/Runner.pm line 279
2025-04-23_09:12:08.98207 Plack::Runner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.98210 eval {...} called at /opt/rt5/sbin/../lib/RT/PlackRunner.pm line 150
2025-04-23_09:12:08.98213 RT::PlackRunner::run(RT::PlackRunner=HASH(0x558b351d9ce0)) called at /opt/rt5/sbin/rt-server.fcgi line 165 (/opt/perl5/perls/perl-5.32.0/lib/5.32.0/Carp.pm:294)
2025-04-23_09:12:16.85729 [410786] [Wed Apr 23 09:12:16 2025] [debug]: Rendering attachment #207 of 'text/plain' type (/opt/rt5/share/html/Elements/ShowTransactionAttachments:238)