Attachment Question

RT Users
1

Hi All,

When I add a .rtf file or a .txt file as an attachment to a ticket, RT
seems to copy the entire text of the file INTO the ticket rather than
leaving it as an attachment.

This is a little painful and makes the ticket very large as the files
we attach are typically log files.

Any way to stop RT doing this?

Thanks

-Steve

2

I believe there’s a configuration item in the RT_SiteConfig.pm file that sets the maximum inline attachment.

$MaxInlineBody is the maximum attachment size that we want to see

inline when viewing a transaction. 13456 is a random sane-sounding

default.

Set($MaxInlineBody, 13456);