All,
I am attempting to automate processing PDF and Word docs into clear text
using xpdf & strings so they can be posted in clear text in the RT
tickets. I have two questions:
1 - Has anyone already done this already? I didn’t see any obvious matches
search the email lists.
2 - Do I just need to move the below files to local and start coding it
out? Or is there some secret undocumented voodoo magic that would prevent
me from ever being successful?
All,
I am attempting to automate processing PDF and Word docs into clear text
using xpdf & strings so they can be posted in clear text in the RT
tickets. I have two questions:
1 - Has anyone already done this already? I didn’t see any obvious matches
search the email lists.
I’m in the process of doing this for screenshots. My users tend to send
those in as BMPs. I’d rather use PNG for filesize reasons among others.
Right now my solution is to ask people to run their screenshots through a
CGI script that converts whatever you throw at it into a PNG. I like your
idea of doing something like this automatically and eagerly await the
results of your experiments.
2 - Do I just need to move the below files to local and start coding it
out? Or is there some secret undocumented voodoo magic that would prevent
me from ever being successful?
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
All,
I am attempting to automate processing PDF and Word docs into clear text
using xpdf & strings so they can be posted in clear text in the RT
tickets. I have two questions:
1 - Has anyone already done this already? I didn’t see any obvious matches
search the email lists.
2 - Do I just need to move the below files to local and start coding it
out? Or is there some secret undocumented voodoo magic that would prevent
me from ever being successful?
/opt/rt3/share/html/Ticket/Attachment/dhandler
/opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler
/opt/rt3/lib/RT/Attachment.pm
Seems like a better place to do this would be between the MTA and
rt-mailgate, where you look for attachments of specific MIME types,
and then create a corresponding text version. IIRC there’s something
on the wiki to render html to text, and that would be a good place to
start.
Otherwise, I’d do it in a scrip at creation.
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