I’m running the FreeBSD Ports version of Request Tracker 3.4.4 on a 5.4
server (FreeBSD sonhouse.son.rochester.edu 5.4-STABLE FreeBSD 5.4-STABLE #4:
Mon Nov 7 13:25:52 EST 2005
firstname.lastname@example.org:/usr/obj/usr/src/sys/SONHOUSE i386). My DB
backend is PgSQL 7.4.7 and I am using Exim 4.60.
I upgraded from 3.2.2 to 3.4.4 via ports (with the UPGRADE_RT32 option set
and did a full portupgrade of all of Perl modules that are tracked as
dependencies by the port). Since then, I can no longer mail deliberate file
attachments (oddly enough, my text signature and a MS-TNEF do appear as
attachments) or attach files through the web.
When I try to attach files through the web, I see a blank page for the
result page and get this error:
[Tue Jan 10 23:15:25 2006] [crit]: CGI open of tmpfile: Permission
I haven’t been able to track down an error for messages sent by mail.
My MIME tools package is version 5.419.
My attachment settings are stock from the RT_Config:
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Attachments which were already stored in the system (from 3.2.2) display
Are there any known issues with specific version levels of the MIME tools or
would there be any suggestions for other things that I could try?
Mike Fisher Michael_Fisher@urmc.rochester.edu 585-275-6884
University of Rochester School of Nursing