Attachment Problem?

RT Users
1

I’m running the FreeBSD Ports version of Request Tracker 3.4.4 on a 5.4
server (FreeBSD sonhouse.son.rochester.edu 5.4-STABLE FreeBSD 5.4-STABLE #4:
Mon Nov 7 13:25:52 EST 2005
root@video.son.rochester.edu:/usr/obj/usr/src/sys/SONHOUSE i386). My DB
backend is PgSQL 7.4.7 and I am using Exim 4.60.

I upgraded from 3.2.2 to 3.4.4 via ports (with the UPGRADE_RT32 option set
and did a full portupgrade of all of Perl modules that are tracked as
dependencies by the port). Since then, I can no longer mail deliberate file
attachments (oddly enough, my text signature and a MS-TNEF do appear as
attachments) or attach files through the web.

When I try to attach files through the web, I see a blank page for the
result page and get this error:

[Tue Jan 10 23:15:25 2006] [crit]: CGI open of tmpfile: Permission

denied (/usr/local/rt3/bin/webmux.pl:127)

I haven’t been able to track down an error for messages sent by mail.

My MIME tools package is version 5.419.

My attachment settings are stock from the RT_Config:
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);

Attachments which were already stored in the system (from 3.2.2) display
properly.

Are there any known issues with specific version levels of the MIME tools or
would there be any suggestions for other things that I could try?

Thank you.

Mike Fisher Michael_Fisher@urmc.rochester.edu 585-275-6884
University of Rochester School of Nursing

2

Are there any known issues with specific version levels of the MIME
tools or
would there be any suggestions for other things that I could try?

I run 3.4.4 from the portson a FreeBSD 6.0/amd64 box, and did a full
upgrade of all dependent modules the other day with everything still
working.

It looks like you’re failing to open a temporary file from the error
message you got. Check permissions on all directories where RT may
write temp files and make sure they are writable by the user and/or
group ‘www’.

3

Are there any known issues with specific version levels of the MIME
tools or would there be any suggestions for other things that I
could try?

It looks like you’re failing to open a temporary file from the error
message you got. Check permissions on all directories where RT may
write temp files and make sure they are writable by the user and/or
group ‘www’.

Vivek–

Thank you. I added some extra debug code to CGI.pm and found that it
was trying to write into /usr/tmp. Correcting the permissions for that
directory fixed the attachment handling.

Mike Fisher Michael_Fisher@urmc.rochester.edu 585-275-6884
University of Rochester School of Nursing

4

Are there any known issues with specific version levels of the MIME
tools or would there be any suggestions for other things that I
could try?

It looks like you’re failing to open a temporary file from the error
message you got. Check permissions on all directories where RT may
write temp files and make sure they are writable by the user and/or
group ‘www’.

Vivek–

Thank you. I added some extra debug code to CGI.pm and found that it
was trying to write into /usr/tmp. Correcting the permissions for that
directory fixed the attachment handling.
Good way to fix this is setup TMPDIR environment variable for RT’s
apache instance.

–
Mike Fisher Michael_Fisher@urmc.rochester.edu 585-275-6884
University of Rochester School of Nursing

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