Attachment issues

RT Users
1

Hello,

We are running RT 3.0.7_1 with Perl 5.8.0. The problem we are having
is when users attach files to the emails into our RT system. The
attachments will show up in the ticket with the correct file name and
extension, but when trying to open it we get an error like the
following:

“[filename] cannot be accessed. The file may be read-only or you could
be accessing a read-only location…”

We have a database server that is running mysql 3.23.54a.

Does anyone have an idea of what could be causing this or what I could
look at to try and fix it? Any help is appreciated.

Thanks,

Curt

2

Also, this isn’t in the documentation that I could find, but is it not
possible to attach files that aren’t rich text? Like an excel or word
document? I attached a regular text file and it worked fine. Wondering
if anyone else has seen this before or has an answer.

Thanks,

CurtFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Curt
Driscoll
Sent: Thursday, March 11, 2004 11:37 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] attachment issues

Hello,

We are running RT 3.0.7_1 with Perl 5.8.0. The problem we are having
is when users attach files to the emails into our RT system. The
attachments will show up in the ticket with the correct file name and
extension, but when trying to open it we get an error like the
following:

“[filename] cannot be accessed. The file may be read-only or you could
be accessing a read-only location…”

We have a database server that is running mysql 3.23.54a.

Does anyone have an idea of what could be causing this or what I could
look at to try and fix it? Any help is appreciated.

Thanks,

Curt

3

Hi Curt,

They say that you should upgrade to rt 3.0.9 and perl 5.8.3 to fix this
attachment problem. Good luck though… Its not easy and you’ll probably need
to install DBIx::Searchbuilder-0.9.7.

Regards,
Rabbie.-----Original Message-----
From: Curt Driscoll [mailto:cdriscoll@cfutilities.com]
Sent: Friday, March 12, 2004 9:31 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] attachment issues

Also, this isn’t in the documentation that I could find, but is it not
possible to attach files that aren’t rich text? Like an excel or word
document? I attached a regular text file and it worked fine. Wondering if
anyone else has seen this before or has an answer.

Thanks,

Curt

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Curt Driscoll
Sent: Thursday, March 11, 2004 11:37 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] attachment issues

Hello,

We are running RT 3.0.7_1 with Perl 5.8.0. The problem we are having is
when users attach files to the emails into our RT system. The attachments
will show up in the ticket with the correct file name and extension, but
when trying to open it we get an error like the following:

“[filename] cannot be accessed. The file may be read-only or you could be
accessing a read-only location…”

We have a database server that is running mysql 3.23.54a.

Does anyone have an idea of what could be causing this or what I could look
at to try and fix it? Any help is appreciated.

Thanks,

Curt