Assorted doubts

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hello,

I just ‘won’ the responsability of taking care of our RT system and
make some customizations.

Right now I’m trying to fix/customize the following, using RT 3.6.3:

  • “worked time” is show in minutes only. Even when I select "hours"
    in the dropdown menu. I set it to ‘hours’ and submit the comment, and
    the comment shows ’ min’ on the worked time. We translated
    almost all RT interface and “hours” in the dropdown is currently in my
    native language, but I suppose that this is not the cause…

  • Is there a way to make the child ticket (sub ticket) creation to
    show in the main ticket’s history? (I think this is a component, not
    standard from RT)

  • Where can I find a ‘reference’ to the query language? I must create
    some queries based on the user group (like, all tickets from all users
    in group ‘field-support’) but the “MemberOf” stuff from the queries
    seems to refer to tickets and not users…

[]s
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.6 (GNU/Linux)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFGDAJSv0TDyic/J4kRAnR+AJ9rJ1Mm7xcxWpKARmgiH3OE/vK5hwCgsgMT
qfCTDiQUoQnn4+WipW7FRuc=
=vZOa
-----END PGP SIGNATURE-----