Associate and Attachment to a Transaction

Hello,

I am trying to generate a transaction of defined type, and an
attachment associated to that transaction with code like the one shown
below, which calls directly _NewTransaction for transactions and _Attach
for attachments.
The attachment need to be a plain text comment, so will have a text
Content and I should be able to define what the content is.
Sorry the code is just an example, really I don’t know how to manage this.

Thanks in advance for any help.

Kind regards,
Simone

******* Code Begins*********

my $Ticket = new RT::Ticket($RT::SystemUser);
$Ticket->Load(168);

my $Transaction = new RT::Transaction($RT::SystemUser);
my ( $Trans, $TransMsg, $TransObj ) = $Ticket->_NewTransaction(‘Type’ =>
‘SMSOpenRecord’, ‘Data’ => ‘SMSOpenRecord’, ‘Content’ => ‘contenuto’);
my ($id, $msg) = $Transaction->_Attach(‘MIMEObject’ => ‘text/html’, ??);

Code Ends***

Simone Sanna
Spectrum& IT Policies System Administrator
TINET SPA
Localit� Sa Illetta S.S.195 Km.2,300
09122 Cagliari (ITALY)
Ph. +39 0704600728
E-mail: simone.sanna@tinet.net

Hi,

May be you just need $Ticket->Comment(…)?On Wed, Nov 3, 2010 at 5:50 PM, Simone Sanna simone.sanna@tinet.net wrote:

Hello,

I am trying to generate a transaction of defined type, and an attachment
associated to that transaction with code like the one shown below, which
calls directly _NewTransaction for transactions and _Attach for attachments.
The attachment need to be a plain text comment, so will have a text Content
and I should be able to define what the content is.
Sorry the code is just an example, really I don’t know how to manage this.

Thanks in advance for any help.

Kind regards,
Simone

******* Code Begins*********

my $Ticket = new RT::Ticket($RT::SystemUser);
$Ticket->Load(168);

my $Transaction = new RT::Transaction($RT::SystemUser);
my ( $Trans, $TransMsg, $TransObj ) = $Ticket->_NewTransaction(‘Type’ =>
‘SMSOpenRecord’, ‘Data’ => ‘SMSOpenRecord’, ‘Content’ => ‘contenuto’);
my ($id, $msg) = $Transaction->_Attach(‘MIMEObject’ => ‘text/html’, ??);

Code Ends***


Simone Sanna
Spectrum& IT Policies System Administrator
TINET SPA
Località Sa Illetta S.S.195 Km.2,300
09122 Cagliari (ITALY)
Ph. +39 0704600728
E-mail: simone.sanna@tinet.net


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Best regards, Ruslan.