Assigning Tickets

RT Users
1

Okay, our general setup is this:

Group1 -> Queue1

Group2 -> Queue2

I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.

Is this possible?

Thanks,
Marc

smime.p7s (11.2 KB)

2

At Monday 7/9/2007 11:43 PM, you wrote:

Okay, our general setup is this:

Group1 → Queue1

Group2 → Queue2

I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.

Is this possible?

Thanks,
Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to
another queue is ModifyTicket rights on the original queue.

Steve

3

I gave CreateTicket, OwnTicket, & SeeQueue for Group1 to Queue2 – works
great now. Also, I like how everyone in Group1 can create a ticket in
Queue2 now.

I already have it setup that if you’re the owner or requestor you can see
any ticket in any queue.

Thanks for the help.

MarcFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ham MI-ID,
Torsten Brumm
Sent: Tuesday, July 10, 2007 9:19 AM
To: sturner@MIT.EDU; rt-users@lists.bestpractical.com
Subject: AW: Re: [rt-users] Assigning Tickets

And I forgot, depending on your global setup (we granted globally to the
requestor showticket,replytoticket) he can see the moved ticket or after
move he gets a rt error with access denied.

From: rt-users-bounces@lists.bestpractical.com
rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets

At Monday 7/9/2007 11:43 PM, you wrote:

Okay, our general setup is this:

Group1 → Queue1

Group2 → Queue2

I want to be able for Group1 to move a ticket into Queue2 but NOT be able
to
see any of the tickets in Queue2 and vice versa.

Is this possible?

Thanks,
Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to
another queue is ModifyTicket rights on the original queue.

Steve

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smime.p7s (11.2 KB)